● Leadership: Managed through downsizing the team during the pandemic by better utilizing technology toreduce manual work while maintaining excellent customer service.● Operational: Improved payroll governance by creating and maintaining the payroll policy, processes, andrelated internal controls with the associated tax, audit, and global regulatory compliance to designeffective standard operating procedures resulting in compliance and correct data.● Leadership: Developed and supported team managing the daily payroll operations, ensuring wages are paidaccurately, on time, and in accordance with requirements.● Innovation: Streamlined information submissions to payroll by creating an electronic change form, eliminatingmanual data entry from paper forms, and 30-40 emails weekly.● Transformational: Transformed department with identified compliance issues discovered during externalaudits by developing new controls and processes to ensure compliance within a 12-month during a pandemic.● Problem-Solving: Identified three taxable incomes, per the IRS, that were not being appropriately taxed,immediately created a system to collect employee information to correctly set earning codes for taxation,ensuring new information is provided when taxable amounts change.● Critical Thinker: Improved time attendance processes by partnering with a third-party vendor to design and roll out a new tech-enabled process, resulting in a more efficient process that automated a very time-consumingmanual process.

● Leadership: Participant in TCU’s Professional Leadership Rotation program working in the TCU RiskManagement group, discovering a need to automate the catalog of hazardous material information so asto use the files to keep up with ever-changing laws, along with due dates for disposal.● Innovation: Took the initiative to seize the opportunity to assist the international community in filing the UStax returns by delivering multiple workshops throughout the year, providing a value-added service toemployees, and reaching 300 international employees annually.● Leadership: Collaborated with Finance and Financial Services stakeholders to streamline a processregarding taxable payments, taxes withheld, and the international taxes paid to process international taxdocuments, creating a template of the information that was necessary for TCU to process international taxrecords, which cut the process of issuing international tax documents down by a week.● Problem Solving: Conducted trend analysis comparing past and present payrolls, looking for variances soas to research, identify risk issues with variances, and correct them before they become critical.Examples include seeing not all payments downloaded, comparing the number of employees to theprevious payroll; seeing a group of employees was not downloaded; catching an employee received asizeable hourly rate, which was a typo.● Payroll SME: Serves as the go-to on international taxation by attending numerous workshops andwebinars annually to remain up to date, answering all accounts payable and financial services questionsrelated to international taxation.

Pays employees and compiles payroll information by managing payroll preparation; completing reports; maintaining records