Shelli Davis Email & Phone Number

Performed vendor engagement security risk assessments to proactively identify vulnerabilities, determine risk exposure, and implement remediation to the lowest risk level. Worked in conjunction with internal partner teams such as Legal, Ethics & Compliance, as well as Security Engineering to implement regulation requirements and harden the contract security language of the contract. Analyzed vendor responses and evidence (service audit reports, PCI certs, BC/DR documents) to identify and relay risk findings to internal engineering teams and business customer. Generate risk acceptance when necessary and maintain communication during contract execution with all vested parties. Conducted annual vendor reviews based on sensitivity of services rendered and industry compliance measures required to meet standards for SOX, FERPA, and PCI.

Provided support services to the Security Engineering and Network teams in both business-as-usual and project needs by working with vendors to ensure integrity of services rendered. Served as a facilitator between the infrastructure teams and the business requesting services from new hardware to firewall changes.Coordinated maintenance and warranty renewal exercises for all infrastructure related products and services to include true up tasks, inventory audits, and product/service lifecycle considerations. Managed Apollo Group domain portfolio serving as hostmaster for enterprise Internet presence. Provided brand protection proactive services such as registrations and renewals by coordinating activities with registrars and sponsoring organizations and registries. Maintained ARIN POC and Number Assignment portfolio for external DNS to compliment Internet real estate functions.

Served on workforce optimization management team for Apollo Technical Student and Staff Support division. Developed and delivered on tasks integral to 24/7 operations to sustain staffing levels appropriate to projected and forecasted needs. Executed real-time SLA reporting, IT service alerts, and RSS feeds for student and staff mission critical applications in collaboration with partner teams such as ITOC and data center operations. Coordinated with call center management teams and staff to construct shift models most appropriate to the movement of the company's ecosystem and product delivery dependencies.Maintained Active Directory assets for ATS teams and specialized units. Our team provided support for all communication services from identifying the proper audience to ensuring the delivery of content.

As partner team to SRM, we performed post-incident activities with stakeholders to discover root cause through structured analysis process. Support was provided to internal customer units by coordinating with partner teams and vendors to ensure service is no longer degraded and agreement is made for mitigation strategies.Proactively worked with internal units and vendors to develop/strengthen business continuity and disaster recovery plans. Managed remediation efforts through mitigation lifecycle to ensure preventative measures are executed and properly maintained.

Served on team of real-time restoration facilitators for incident management by coordinating with internal teams such as ITOC/ISOC, data center operations, call centers, and service owners. Worked with internal partner teams and key vendors to ensure incident response activities were continuously strengthened. Our team was partnered with the Problem Management team and provided analysis for repeated, sensitive, and chronic system occurrences.

Phoenix, Arizona Area

Coordinated network operations and healthcare information system lifecycle management for geographically dispersed surgical group. Served as vendor manager by working with preferred medical IT consultants, HIM, and telecommunications companies. Implemented RightFax and DocSend tools for process control and HIPAA compliance measures.

Phoenix, Arizona Area

Managed Campaign Management System (RPG language on AS/400), actively participated in national user group to optimize end-user experience and system performance. Provided user management and training, delivered customized reports and campaign materials via Access interfacing tool, and assisted in design and launch of eWay.Coordinated with Network team as needed for use of CMS via GUI, security measures, and general maintenance for all system uptime.