Shelli Lemons Email & Phone Number

Irving Tx

Provide coaching and development for representatives through one on one coaching sessions. Interviewed and hired customer service representatives. Helped maintain 80/20 service level for call center. Part of a small team who opened a new call center employing two hundred customer care, operation services and retention agents and supporting a customer base of over 300,000. Served as a part of a leadership team that merged two major security companies. Offered solutions for… Show more Provide coaching and development for representatives through one on one coaching sessions. Interviewed and hired customer service representatives. Helped maintain 80/20 service level for call center. Part of a small team who opened a new call center employing two hundred customer care, operation services and retention agents and supporting a customer base of over 300,000. Served as a part of a leadership team that merged two major security companies. Offered solutions for enhancing company processes and procedures, which are often implemented. One of the few supervisors asked to complete special projects for management team, including coordinating the recruiting process of new representatives. Show less

Run blue book reports for branches and operation services dept. Open new zip codes for branches.Helped maintain 80/20 service level for call center. Correct job types, inventory items, GL codes in Mastermind.

Supervised drivers, and management with packages left in building. Completed driver reviews every quarter.Directed left in building delivery car. Assisted customers with billing questions and account updates. Resolved all account issues. Mentored new hire trainees.