Shelli Robinson, Mha, Cphq Email & Phone Number

Austin, TX, US

- Developing new paid training services line for customers.- Designed and managed company’s new support portal, which will include 330+ articles organized into dedicated portals for company’s four distinct user groups.- Designed, developed, and managed company’s first asynchronous client learning portal to support training and adoption of over 500+.

Austin, TX, US

- Drove the behind-the-scenes operations that supported the Customer Success function at findhelp, including onboarding and ongoing training, team goal tracking and analysis, and customer risk analysis. - Managed project to streamline customer implementation process, including developing project plan, managing stakeholders, developing, and executing.

Austin, TX, US

- Served as a consultative partner in implementing the findhelp platform by collaborating with customers to define project goals, document workflows, create an integrations strategy, document an implementation plan and training strategy, and support roll-out planning. - Delivered expert support to a portfolio of 10+ complex customers across a variety of.

Austin, Texas, US

- Designed and executed quarterly medical practice stratification report used to inform subcontractor strategies for 3,000 medical practices across the country participating in large comprehensive federal program aimed to strength primary care across the country. - Reviewed and presented report recommendations and outcomes to senior leaders at the Centers.

Austin, Texas, US

- Oversaw fulfillment of Comprehensive Primary Care Federal contract requirements which included the planning and execution of 470 national and regional webinars, 76 in-person regional learning sessions, 140 resources and guides and 4 annual conferences for project participants and stakeholders.- Developed project plan, processes, tool and managed.

Austin, Texas, US

- Support the Physician Enterprise director in the operations of the 60 Seton healthcare system physician practices.- Manage Physician Enterprise special projects focusing on improving clinic efficiency and quality.- Generate, analyze and report on clinic financial and productivity data on a monthly basis.- Develop and execute clinic quality and financial.

Austin, Texas, US

- Oversaw ICD-10 implementation for the Seton Physician Enterprise clinics; consisting of over 300 physicians.- Develop and ensure adherence to project timelines and milestones for the Physician Enterprise to ensure readiness for ICD-10 go-live.- Collaborate with health system level ICD-10 communication, education, recruitment and technology teams to.

Washington, District Of Columbia, US

• Primary relationship manager for over $1M portfolio comprised of 15 hospitals and health systems leveraging business intelligence platform to mine and analyze physician and hospital performance outcomes; resulting in a.
• Project manager responsible for timely development and implementation of service plan guiding project initiatives and tracking clients towards success
• Created and presented ad-hoc analyses and reports to drive performance improvement and return on investment, with clients seeing an average $700K in ROI annually
• Trained over 100 physicians and hospital leaders to use the business platform to meet their specific needs, offer expertise and support for navigating difficult physician conversations
• Conducted quarterly executive updates on project milestones for hospital and health system C-suite

US

• Administrative Resident Reporting to CEO, COO and EVP
• Led administrators, IT, financial and front-line clinical leaders in creating a business plan for providing pharmaceutical services to the nursing facility, projected to save the hospital over $1million annually
• Implemented a system that reduced requisition errors in phlebotomy services, resulting in an increase in patient satisfaction scores from the 2nd to 65th percentile
• Developed new staffing structure in the rheumatology clinic to improve operational efficiency; project included benchmarking and financial analysis of impact
• Coordinated hospitality services for over 200 employees by establishing and executing a system for housing staff in the hospital during a 48 hour snow emergency period
• Developed and conducted a Microsoft SharePoint training program for 30 members of the rheumatology staff

• Facilitated the opening of new pediatric dental practice
• Developed and implemented training protocol for new employees
• Decreased errors in patient scheduling by 80% by implementing the use of check-lists

• Managed hospital-wide volunteer services program including: recruitment, retention,placement, training, evaluation and volunteer recognition for 200 volunteers
• Managed hospital pet therapy program with National Capital Therapy Dogs

• Completed special projects as assigned by The George Washington University Hospital Associate Director
• Contributed to hospital Six Sigma discharge team; accomplishments include reducing bed turnaround time by 66%
• Initiated a hospital-wide recycling program through collaboration with vendors

• Supported the revenue cycle management team with a contract to streamline the process for obtaining third party payer contracts for the US Department of Veterans Affairs Health Administration (VHA)
• Assisted with restructuring and streamlining Altarum’s work plan for the VHA contract and created a database for establishing managed care rates

Master Of Health Administration

Bachelor Of Science, Biochemistry