Shelli V. Email & Phone Number

Tampa, Fl, Us

Kennedy Space Center, Fl

• Developed software for real-time launch control systems that will be used for all launch operations at Kennedy Space Center. • Contributed to real-time control software of various rocket components. • Participated in the mission’s wet dress rehearsal from an operations perspective.• Engaged with the public audience while representing NASA at MegaCon Orlando 2022.• Led the effort to create a daily bulletin that was shared through all of Kennedy Space Center’s engineering division as part of National Engineers Week 2022.• Attended NASA operations trainings and developed an understanding of policies and procedures related to a Class A human-rated mission.• Engaged in the software development lifecycle including daily scrum meetings, providing bi-weekly status reports to various organizational & project managers, attending code reviews, and creation of a project plan.

Florida, United States

• Developed unit tests for a Class A human-rated safety critical ground control launch software that will be utilized in future missions as part of the Artemis program.• Utilized NASA version control software to update and keep track of implemented changes. • Participated in the software development lifecycle including daily scrum meetings, providing bi-weekly status reports to various organizational & project managers, attending code reviews, and creation of a project plan.

Tampa, Florida, United States

• Participated in software development lifecycle up through testing and prep for release• Leveraged the existing automation frameworks to extend current capabilities• Performed manual testing tasks as required for product release• Developed solutions and ideas to solve program challenges• Engaged in sprint planning, providing task estimates for review by the team• Implemented automated code coverage reporting

Tampa/St. Petersburg, Florida Area

• Managed 30+ employees in multiple locations who specialize in technical support, customer service, and sales initiatives.• Developed and presented multiple business reviews which showcase and justify the eCommerce business unit on an executive level.• Collated, analyzed, and disseminated data within the organization while utilizing multiple programs including advanced Excel features.• Developed, implemented, and enforced Quality Assurance guidelines to ensure all employees were meeting company standards on a consistent basis.• Participated in the implementation of multiple large-scale initiatives within The Walt Disney World Resort.• Established a 90-day post-training program which decreased new-hire attrition by 20% within the first year.• Liaised with the Walt Disney World technology management team and consumer support teams to ensure all website and application enhancements were communicated and implemented effectively.• Acted as intermittent payroll manager for 500+ employees. Audited and processed pay while ensuring compliance with regulations and policies.• Hired, trained, and provided ongoing development for many new-hire eCommerce Leaders and employees.• Represented Travel Operations in The Walt Disney World Resort Emerging Leader Program.

• Led a talented team of employees to ensure world class customer service was being delivered at all times while exceeding performance goals.• Strengthened budget planning by contributing administrative expertise and operations knowledge.• Developed and implemented efficiency driving processes, which led to receiving numerous outstanding reviews from consumers along with multiple awards within The Disney Store.• Participated in conference calls with corporate offices and hosted multiple executives from Disney Store North America during visits to Florida locations.• Coordinated efficient incoming and outgoing product movements, as well as successful merchandising strategies.

• Formulated creative ways to match products to consumer needs while attaining company benchmarks and ensuring consumer satisfaction.• Demonstrated unparalleled customer service techniques that garnered many outstanding reviews from consumers and peers.• Completed payroll and scheduling operations to ensure efficiency while maximizing coverage throughout daily operations.• Created daily, weekly, and quarterly action plans to ensure quality brand representation on a consistent basis.

Bachelor Of Science - Bs, Computer Science, 3.94 Program Gpa

Activities and Societies: Member of The National Society of Leadership and Success

Bachelor Of Science - Bs, Marketing

Associate Of Arts - Aa, Marketing