Shelli Willoughby Email & Phone Number

Peoria, Illinois, United States

Mckinney, Tx

One to one student instruction and support in the general education classroom. Implementation of IEP goals and data tracking.ABA data collection. Promoted inclusion, celebrated diversity and presented a positive attitude towards disability awareness.CPI Trained.

Peoria, Illinois Area

Certified trainer through ThoughtBurst-Managing the Customer Experience. This training focuses on obtaining and utilizing the necessary soft skills to make each customer interaction an individual and positive experience.Conducted instructor led training to new customer service employees across four call centers including Illinois and North Carolina. Instructional design using the ADDIE model.Identified training gaps through re-evaluation and knowledge assessments. Supervised new hire employees during their four month training period. Monitored customer service representative calls for quality and coaching purposes. Attended monitoring calibration sessions to ensure consistency of policy and procedures. Developed instructional materials including manuals, tests, practices, and reinforcing games/activities. Familiar with Insight LMS and Articulate Storyline. Created formal evaluation forms. Evaluated training materials prepared by additional instructors. Collaborated with leadership to review progress and opportunities for improvement. Routinely evaluated training program for effectiveness and implemented changes. Promoted and encouraged working in a safe manner at all times. Implemented change management processes when needed. Encouraged, mentored, coached for success!Tailored training needs to the specific adult learner. Conducted small group activities and individual activities based on differentiated learning needs.

Washington, Il

Responsible for the management/development of four employees.Inventory management and rotation of perishable goods. Developed and maintained relationships with community businesses, schools and not for profit groups. Accounts payable/invoicing clients.Event planning and guaranteeing client satisfaction.