Provide direction and oversight of the compliance program. Responsible for identifying and assessing areas of compliance risk; communicating the importance of the compliance program to executive management and board of directors. Ensure a compliant vendor management program along with any NCUA/CFPB reporting requirements.

As the Client Compliance Analyst, my job included directing audit controls, remediation planning and implementation, and client escalations, I provided quality assurance while ensuring full compliance with all policies and regulations for the firm’s largest client, Wells Fargo. I maintained communications between Wells Fargo and the law firm, including issue resolution and supporting the execution of foreclosures, bankruptcy, and title litigation transactions. I provided risk mitigation and led litigation and legal assistant job training. My notable contributions in this position include the following: ● Successfully moved the company to 1st in state from 5th place through reaching a foreclosure score of 100% in August and September 2018.● Saved the company $110K through meticulous auditing of bills.● Increased the attorney scorecard from 45% to 100% in only one year.

My responsibilities as Assistant Vice-President, Foreclosures included team leadership, coaching, hiring, terminations, compliance, and promoting cross-functional collaboration. I was responsible for vendor-attorney network relations across the US as well as budget development and implementation, including annual bonuses and salary increases. I had oversight of quality control processes, including monthly audits. Additionally, I developed and implemented policies and process improvements. During my time in this position I:● Led a successful departmental transition from outsourcing our Loan Servicing Platform to using an internal team, which resulted in increased productivity and strengthened our communications with attorneys as well as reducing timelines and costs for the customer and our company.● Decreased risks while increasing productivity through the development of state regulation training guidelines for the staff in collaboration with our attorney network.

As the Loan Administration Manager I led the foreclosure production team in pre-sale loan reviews and managed and implemented projects. I regularly collaborated with the legal team and attorneys to ensure full compliance with all regulations and policies, including National Servicing Standards and the Office of the Comptroller of Currency. Handled daily, weekly and monthly audits for team, and provided subject matter expertise for external audits.Additionally, I successfully: ● Ensured full compliance for all foreclosure sales through the development of a pre-sale review team.● Developed and implemented policy and procedures through collaboration with internal as well as external compliance groups.

My position entailed working with high risk and problem loan customers during the loss mitigation process. My responsibilities included obtaining and reviewing all mortgage documentation to proceed with underwriting and settlement processes. I was awarded the President’s Club award for surpassing all corporate objectives and providing continual excellence in customer relations.

During my time in this position I communicated with our past due customers to discuss payment options, times, and their eligibility for loan modifications. I ensured all loan data was updated and provided full compliance with all regulations and policies. My achievements during my time in this position include the following:● Earned promotion after only 4 months after repeatedly placing among the top collectors.● Demonstrated superior communication skills in my interactions with clients and colleagues alike.

As an Account Manager with the Business & Financial Services Business Unit, I was responsible for building relationships by becoming a trusted advisor and cultivating new business. I developed and presented product and service solutions that best met my clients’ strategic business needs, selling to Directors and C-Level Executives, Consultants, Private Equity/Investment Banks, Accounting Firms and Financial Services companies. Utilizing effective consultative sales and servicing strategies, I was responsible for cold calling and creating new business opportunities for the development of long-term business partnerships by creating superior value for my clients. As a successful Account Manager, I added to the growth of the business unit, and our company overall, by building value for our solutions and increasing revenues through renewable business relationships.

As a Relationship Manager, I sold Credit Reporting and Marketing Services to mid size companies with 250 employees or more.Key job responsibilities & Qualifications:• Responsible for contract renewals and increasing sales volumes by adding on products and services to their existing contract annually through needs based analysis and understanding the right product for their needs.• Extensive knowledge of business to business credit and all its functions as wells as Marketing tools to increase company sales and company training tools to enhance internal business knowledge.• Strong communication skills, both verbal and written, used daily for training team and customers on new and existing products and delivery mediums including Live Meeting and Oracles Siebel CRM.• Effective organizational and planning skills used to provide ongoing customer service support to existing client's involving their changing needs and long term credit, marketing and purchasing goals.• Trained in all basic accounting skills, with a thorough understanding of financial statements.• Daily use of SalesForce.com and Microsoft Office applications for product and solution demonstrationsAchievements:• Exceeded annual sales target objectives from 1997-2007. • Won companies highest honor, Winner's Circle, which included a trip to the Virgin Islands for outstanding sales performance in the year 2001