Shelliann Walters-Luces Email & Phone Number

United States

Teachers' Retirement System of the City of New York Liaison between Attorneys, Banks, Department of Education, Beneficiaries and other business units.Maintaining a high degree of professionalism towards internal and external customers.Write procedures for the Death Benefit Unit.Rewrite forms for the Death Benefits Unit. Develop manual procedures to complete any residual populations after a programmatic fix.Identify recurring issues that affect data integrity and provide solutions.Participate in the tracking, testing and reporting of progress and status of Death Benefit Unit issues. Research case files of deceased members and make required computation.Assist Manager on day to day operations.Oversee the Unit in the absence of Manager and train associates.1998 - 2005 Associate Retirement Benefits Examiner I, Teachers' Retirement System of the City of New YorkDemonstrate a strong knowledge of the Death Benefits rules and legislations of NYC Supervise other associates and train new temporary staffers.Perform User Acceptance Testing (UAT) for Data and Functionality issues.Prepare reports and write procedures.Handle all Internal Audit Reviews.Analyzed service, salary, and account balance for Death Benefit payments.Work on high profiles cases.

Teachers' Retirement System of the City of New York Liaison between Attorneys, Banks, Department of Education, Beneficiaries and other business units.Maintaining a high degree of professionalism towards internal and external customers.Write procedures for the Death Benefit Unit.Rewrite forms for the Death Benefits Unit. Develop manual procedures to complete any residual populations after a programmatic fix.Identify recurring issues that affect data integrity and provide solutions.Participate in the tracking, testing and reporting of progress and status of Death Benefit Unit issues. Research case files of deceased members and make required computation.Assist Manager on day to day operations.Oversee the Unit in the absence of Manager and train associates.1998 - 2005 Associate Retirement Benefits Examiner I, Teachers' Retirement System of the City of New YorkDemonstrate a strong knowledge of the Death Benefits rules and legislations of NYC Supervise other associates and train new temporary staffers.Perform User Acceptance Testing (UAT) for Data and Functionality issues.Prepare reports and write procedures.Handle all Internal Audit Reviews.Analyzed service, salary, and account balance for Death Benefit payments.Work on high profiles cases.

Teachers' Retirement System of the City of New YorkAssisted Contract and Member Services Center with incoming inquiries.Researched cases and solved difficult problems.Evaluate and update Death Benefits Letters.Examined case files to determine death benefit payable.

Provided information to Member Services Center for incoming inquires.Evaluated beneficiaries' eligibility for benefit.Corresponded with Attorneys, Executors, Department of Education, School Secretaries and

Teachers' Retirement System of the City of New YorkAssisted Contract and Member Services Center with incoming inquiries.Researched cases and solved difficult problems.Evaluate and update Death Benefits Letters.Examined case files to determine death benefit payable.

Provided information to Member Services Center for incoming inquires.Evaluated beneficiaries' eligibility for benefit.Corresponded with Attorneys, Executors, Department of Education, School Secretaries and

Masters Of Science, Organizational Behavior

Bachelors Of Arts, Psychology

Associate Degree, Liberal Arts And Sciences

Masters Of Science, Organizational Behavior

Bachelor Of Arts, Psychology

Bachelor Of Arts, Psychology

Masters Of Science, Organizational Behavior