• Provides strategic leadership to a four person talent acquisition team for the West and Plumbing Divisions and ensure they have the support, training, coaching and tools to be successful • Develops strategies to attract, retain, promote, and grow a diverse workforce that supports the company’s mission, vision, and values• Analyzes existing recruiting policies and procedures and identifies areas for improvement and leads the development and implementation of new policies and procedures• Tracks and reports on key metrics, driving process improvements, leading recruiting initiatives and building a strong relationship with HR leaders, business leaders, and hiring managers• Provides best practice training, coaching and development to team members in all areas of recruiting, selecting and interviewing candidates• Collaborates with business partners to build strong relationships and be abreast of current needs and forecast future needs• Develops and executes a broad-based sourcing strategy including LinkedIn.com, Indeed.com, ZipRecruiter.com, RecruitMilitary.com, Handshake.com, trade schools, social media, etc. to attract and pipeline talent for various service/sales roles, administrative roles, mid-level and senior management roles• Tracks and monitors the effectiveness of sources to ensure a strong return on investment• Leads debriefs, presents offers to candidates, submits and tracks background/drug screening with constant candidate touches to ensure an efficient process and exceptional candidate experience

• Initiates and leads talent acquisition efforts to include full life cycle recruiting. Tracks and reports on key metrics, driving process improvements, leading recruiting and HR effectiveness initiatives and building a strong relationship with HR leaders, business leaders, and hiring managers• Provides hiring managers with recruiting and interviewing training and tools to create an effective hiring process and positive experience for the candidate• Develops and executes a broad-based sourcing strategy including LinkedIn.com, Indeed.com, ZipRecruiter.com, RecruitMilitary.com, Handshake.com, trade schools, social media, etc. to attract and pipeline talent for various service roles, technical positions, mid-level and senior management roles• Oversees sourcers in training and candidate submittals to ensure we are targeting the right candidates• Leads debriefs, presents offers to candidates, and submits for background to ensure an efficient process• Assists in the training and development of new Talent Acquisition Partners• Tracks and monitors the effectiveness of sources to ensure a strong return on investment.

• Recruit and select qualified, skilled and diverse front line candidates for six branch offices for ARS/Rescue Rooter. Markets include Clackamas, OR; Pacific, WA; Mountlake Terrace, WA; Denver, CO and Las Vegas, NV.• Source candidates through various direct and indirect sources to meet goals including outreach organizations, online job boards, social media, colleges, career fairs, community events, referrals, etc• Screen resumes/applications of candidates to determine qualified applicants• Create and continually update recruitment ads for various recruiting sources• Develop interview questions for each position opening and conduct phone interviews• Select candidates to continue through the interview process and provide the hiring Manager a detailed write-up of the interview• Provide continuous communication with candidate regarding all steps in our recruitment process• Develop annual recruiting plan• Analyze the effectiveness of our recruiting process by creating Excel reports to track what source applicants applied through, monthly posting costs and applicant status• Train Managers and HRCMs on the ATS and resolve any candidate issues within the system

• Recruited and selected qualified, skilled and diverse front line and management candidates for 80 branch offices in Orkin’s South Central Division including Louisiana, Mississippi, Alabama, Arkansas, Texas, Oklahoma, Tennessee, Missouri and Kansas.• Sourced candidates through various direct and indirect sources to meet goals including outreach organizations, online job boards, social media, colleges, career fairs, community events, referrals, etc• Screened resumes/applications of candidates to determine qualified applicants• Created and continually updated recruitment ads for various recruiting sources• Developed interview questions for each position opening and conduct phone interviews• Selected candidates to continue through the interview process and provide the hiring Manager a detailed write-up of the interview• Conducted reference checks, schedule assessments and pre-employment screens and follow-up on results• Provided continuous communication with candidate regarding all steps in our recruitment process• Created and present offer letters to selected candidates• Developed annual recruiting plan• Analyzed the effectiveness of our recruiting process by creating Excel reports to track what source applicants applied through, monthly posting costs and applicant status• Trained Managers on the ATS and resolve any candidate issues within the system

• Oversee the employment plan for nine office locations in California and Alberta, Canada• Manage seven Recruiters and provide them the training and tools required to recruit qualified, motivated, diverse team members that are committed to the Company• Assist with creating consistent recruiting practices across the Company including developing new ad text, interview scripts, candidate contact letters, interview confirmation letters and follow-up letters• Source candidates through various direct and indirect sources to meet goals including outreach organizations, online job boards, social media, colleges, career fairs, community events, referrals, etc• Hold weekly conference calls with Recruiters to discuss goals and objectives• Create weekly activity reports and retention reports to track progress• Full cycle recruiting for Recruiter positions• Generate offer letter request forms and compensation rate analysis • Train Recruiters on Applicant Tracking Systems• Travel 50% of the time

• Telecommute from home to source and recruit employees for 75 branch offices and 20 satellite locations in TruGreen’s West Division• Full cycle recruiting for Management positions• Oversee 40 Branch Employment Coordinators (BECs) located throughout the Division• Source candidates through various direct and indirect sources to fill General Manager, Branch Sales Manager, Service Manager, branch door to door sales, production and office openings• Communicate weekly with Branch Management staff to check status of recruiting needs• Provide weekly activity reports to Division Vice President and Region Vice Presidents/Managers• Create new text for ads and mass e-mail letters to keep recruiting tools fresh• Liaison between branch management and the HR help desk to resolve hiring issues within the system • Generate offer letter request forms, compensation rate analysis forms and relocation approval forms• Train Managers and BECs on the ATS and resolve any candidate issues within the system

• Telecommute from home office to recruit and select Management and Commercial Sales Candidates for TruGreen’s Northwest Region (Oregon, Washington, Utah, Colorado, New Mexico, California and Idaho)• Post branch level sales, production and office position openings on various employment sites to fill openings• Developed annual recruiting plan• Created help wanted ads for various recruiting sources including the internet, newspapers and radio stations• Posted open positions and screen resumes of internal and external candidates to determine qualified applicants• Developed behavioral interview questions for each position opening• Conducted phone interviews• Selected candidates to continue through the interview process and provide the hiring Manager a detailed write- up of the interview • Conducted reference checks• Ensured rejection letters are sent• Analyzed the effectiveness of our recruiting process by creating Excel reports to track what source applicants applied through, monthly posting costs and applicant status• Created and continuously update an Excel s spreadsheet with all career fair information for each state• Performed compensation analysis to ensure consistent salary ranges• Created PowerPoint presentations for various projects and meetings• Attended Management meetings and present recruitment information• Conducted anonymous calls to branches to evaluate customer service level to applicants and provide feedback and training to acknowledge successes and resolve issues• Provided consultation on resolving employee issues and assist with writing performance improvement plans

• Provided direction in all aspects of Human Resources to management and employees in 23 branches covering seven states (Oregon, Washington, Utah, Idaho, Nevada, Arizona and California)• Investigated all employee complaints to determine validity and appropriate action be taken• Administered management training program and presented training courses to the managers - courses included Sexual Harassment, Elements of Management, Equal Employment Opportunity Laws and Regulations, Progressive Discipline, Workplace Violence, Building Working Relationships, High Performance Teams and Interviewing, Recruitment and Selection• Created and presented new hire orientations• Recruited, interviewed and selected candidates for various positions• Explained and oversaw the employee benefits package and to ensure all questions and issues were resolved• Audited and instructed branches on proper payroll procedures• Evaluated employee performance issues to ascertain proper disciplinary action• Ensured that the managers were trained in workers’ compensation policies and procedures. Assisted them in examining and resolving worker’s compensation claims• Represented the Company in various unemployment hearings and provided the branches training on how to handle unemployment claims• Managed the annual performance appraisal and salary increase process• Responsible for ensuring correct reporting and execution of the Affirmative Action Plans• Conducted semi-annual employee opinion surveys at branches to determine overall morale and identify problem issues. Developed an action plan to correct the issues and monitored improvement• Planned and conducted quarterly safety meetings• Researched and responded to all Equal Employment Opportunity Commission claims & Wage and Hour complaints• Played a critical role in defeating a union organizing attempt in the Sacramento, CA branch in 1997.• Liaison between corporate office and branches• Traveled 70 % of the time