Shellie Dunn Email & Phone Number

Oklahoma, United States

Manages customers and processes Medicare orders for DME equipment, including insurance verification and parachute orders.

United States

• Taking vital signs.
• Communicating with staff patients and their family members as needed.
• Intervening when patients become dangerous to themselves or others.

Irving, Texas, United States

• Creating work tickets,
• Assigning work order tasks to field techs.
• Updating tablet service
• Resolving software issues.

Irving, Texas, United States

• Maintained confidentiality, cooperative and effective workplace relationships, and adhered to the company Code of Conduct.
• Resolved problems and complaints during day-to-day operations.
• Assisted in training staff according to Department standards, policies, and procedures.
• Evaluated the work performance of the health plan HCS Department staff.

Irving, Texas, United States

• Diagnosed, troubleshoot, and evaluated Tier 1 and 2 calls appropriately.
• Logged all problem calls that needed additional assistance and forwarded them to the appropriate department.
• Identified complex problems and escalated them to the next appropriate Tier by way of the help desk tool (KB).
• Evaluated ticket priority based on Impact/Urgency (Critical, High, Medium, Low).