Shellie H. Email & Phone Number

Dallas, Texas, Us

Cincinnati, Oh, Us

Baton Rouge, Louisiana, Us

*Served as client-attorney liaison, managing high-volume email and phone correspondence, and scheduling and conducting client and witness interviews.*Handled multiple case management responsibilities through entire litigation cycle for 100+ cases.*Provided legal support to personal injury attorneys by reviewing medical records, discovery responses, and settlement documents.*Managed all aspects of litigation support including preparation for filing of lawsuits, pleadings, discovery, document review, correspondence, case management and trial preparation.*Coordinated the collection, review and production of documents and responding to discovery requests*Assisted with trial preparation including the assembly of exhibits, witness binders and appendices for depositions and court filings*Cultivated and nurtured good working relationships with clients, lawyers, Medicare/Medicaid claim handlers, and private insurance companies. *Provided training and mentorship for all incoming legal assistant staff.

Baton Rouge, Louisiana, Us

* Signed up new clients and provided them with information regarding the course of their case.* Gathered medical records, police reports, prior court filings, and insurance information.* Coordinated with outside vendors such as medical providers, insurance companies, employers, etc., to obtain information needed in a case.* Reviewed and analyzed policy coverage limits, provisions, exclusions and endorsements for personal injury/slip and fall claims with varying degrees of complexity and severity.* Contacted hospitals and medical centers regarding initial client treatments and followed up on clients' progress.* Investigated facts to obtain relevant issues necessary to determine causation, damages, and extent of injuries.* Acted as liaison among all parties including court or other neutrals for scheduling and sharing information* Organized and prioritize workloads to accomplish daily tasks.* Ensured prompt responses to phone/email inquiries and displayed professionalism in all client interactions.

Baton Rouge, La, Us

Washington, Dc, Us

Developed advertisement and marketing campaigns utilizing multiple web-analytics tactics to benchmark, measure, and improve online campaign results. Accounted for day-to-day operations to include creating community partnerships, communication with local media, and staff development.- Managed a Public Service Announcement (PSA) program that generated more than $8M of free, local advertising for the organization- Managed more than $100k in advertising funds used for lead generation and awareness opportunities- Oversaw all client accounts and customer service issues; increased client base through diligent market research- Coordinated 40+ recruiting events that produced 500+ qualified leads for potential applicants- Developed and executed the annual Educators Workshop, which involved transporting 40 teachers from local Louisiana and Mississippi high schools for professional development opportunities- Created, scheduled, and managed Recruiting Station Baton Rouge’s social media posts across 26 pages, with a combined total of 500 posts, reaching and impacting more than 37K followers- Wrote relevant, accurate, and timely updates promoting company marketing initiatives; created a digital marketing plan and messaging strategy- Provided annual plans and monthly reports to senior staff about social media and marketing efforts, lead generation, budget analysis, communication strategy, and recruiter support.

Washington, Dc, Us

Led, trained, and mentored 20 personnel ensuring their technical and tactical proficiency, resulting in a set standard for high quality productions.- Oversaw the creation and dissemination of more than 300 photos, 29 videos and 23 news stories- Completed 300+ hours of editing news stories, photos and videos, and 100+ hours of administrative time in coordination of coverage, product delivery and tasking- Supervised over 500 social media posts reaching and impacting over 270K followers on Camp Pendleton’s Facebook and Instagram pages- Assisted in the execution of more than 10 live-broadcasted events; provided support and coordination of more than 10 community relations events to foster positive relationships with surrounding communities- Monitored and analyzed team workflow and productivity; reviewed and analyzed reports, records, and directives- Ensured proper accountability, employment and maintenance of $750K+ worth of operational equipment

Washington, Dc, Us

*Executed photo, video, and news coverage for more than 500 events including training, ceremonies and company initiatives.*Provided the highest level of customer service to company clientele with timely responses on all inquiries; worked with customers to ensure that contractual service expectations were exceeded*Completed back office tasks including but not limited to filling out forms, maintaining current records, reporting of correspondence, and uploading of documents*Performed independently while being able to cooperate with others to promote a positive team environment

Intermediate Public Affairs Specialist Course

Electronic Journalism Course

Basic Public Affairs Specialist Course

High School Diploma