Promoted to work in the Business Management Team, alongside the Business Director. Working on improvements to the business, looking at current processes and adapting them to enable the business to run more efficiently. Writing and implementing procedures across all departments. Responsible for the development of the Administrative Assistant to the Managing Director.

Responsible for a wide range of executive assistant activities for the Managing Director, as well as the other senior management team members. This includes full diary management, management of meetings, minute taking, various administrative duties.

Business Owner of a home beauty business offering high quality treatments. I took the opportunity to retrain across the beauty industry to follow a personal passion and start up my own small business. I qualified as an OPI Nail Technician (market leading qualification) and enrolled on several courses within the Health & Beauty Industry. It’s been great fun, rewarding and at times very challenging, but I’ve learnt a great deal and feel the experience has benefited my personal development. • www.beautybunny.co.uk - Website creation, development and management • www.facebook.com/beautybunnyUK - Social media management• Search engine marketing campaign management (Adwords and Facebook advertising) • Client management• Supplier management

Responsible for a wide range of key administration activities for the Deputy Head, along with other senior management members, within one of the largest school’s in Bishop’s Stortford. The role developed over the three years to include many other responsibilities across school management administrative and projects.• Event planning – Ownership of key events including annual performance review for 1000+ pupils• Diary management - 30+ meetings per week across senior management team• Meeting Minute taking – from small 2 people meeting to large 30+ people sessions• Exam analysis – report & trend analysis• Student report management - parent liaison• Organisation of travel & expenses - across senior management team• SIM’s knowledge• Nova-T6 timetable experience

SR Technics are an international aviation fleet repair and management business. Aircraft Warranty Manager (Promotion from previous role) Manager of key customer accounts within the aviation sector, for example Boeing, Virgin Blue, Easyjet and Airbus. Claiming warranty from the main OEM’s for unit defects and FOC SB updates on aircraft components. I was part of a team who built a profit making department within a very tough industry and which went on to become one of the only departments to consistently meet targets. Company relocated HQ to Switzerland in 2010. • Warranty claims• Service Bulletin updates• Paint survey across aircraft fleet• Attending Boeing seminars in US

SR Technics are an international aviation fleet repair and management business. Component Repairs Key Accounts Assistant. Responsible for key customer accounts within the repair sector of SR Technics. I was responsible for building business relationships with both internal and external customers/colleagues. Gained promotion in 2008.• Chasing components on repair• Sourcing replacements when required• Dealing with AOG situations • Chasing in house repairs• Liaising with workshops• Attending and preparing external meetings with vendors/suppliers• Paying invoices/Sourcing quotations

Working within the applications department for the charity I was responsible for the daily input of new customer information, along with contacting the DSS to confirm receipt of correct disability benefits. Face to face meetings with new applicants helping them choose the correct vehicle for them on the motability scheme. Also explaining the financial commitments and reporting suspected fraud to the relevant department.