Shellie Rowe Email & Phone Number

Everett, Washington

The Chief Experience Officer (CXO) is a key strategic leader within the Executive Cabinet, directly accountable to the CEO. As an integral member of the Executive Team, this role collaborates with the Executive Team on Cooperative-wide strategic planning and implementation. The CXO is charged with understanding and advocating for our members' needs, ensuring they receive the utmost value from our products and services. This position is crucial for aligning departmental goals with the… Show more The Chief Experience Officer (CXO) is a key strategic leader within the Executive Cabinet, directly accountable to the CEO. As an integral member of the Executive Team, this role collaborates with the Executive Team on Cooperative-wide strategic planning and implementation. The CXO is charged with understanding and advocating for our members' needs, ensuring they receive the utmost value from our products and services. This position is crucial for aligning departmental goals with the Cooperative's broader objectives, nurturing a culture of ongoing improvement and a focus on customer-driven innovation. The CXO also plays a crucial role in the development of Cooperative-wide leadership competencies, ensuring that every aspect of member engagement – from implementation, onboarding and consulting to education and support – is executed with excellence and aligned with our overarching goals. Previous positions held within agency include Product Support & Services Director (2017-2024), Student Services Director (2011-2017), Student Services Manager (2007-2011) and Business Analyst (2000-2007). Show less

Provided Project Management to various departmental and cross-departmental projects and initiatives, working closely with Operations, IT and other agency departments. Provided support focusing around documentation, work tracking, resource planning and status reporting to the Resource Management Group.

Consulted with and advised business and project partners in the development of design specifications and requirements to support the desired business goals and best practice outcomes. Conducted in-depth research and analysis to assess internal and external impacts related to system modifications. Developed detailed, comprehensive test plans and test scripts, definined test criteria and expected results and assessed impacts related to down stream systems processing. Conducted integrated… Show more Consulted with and advised business and project partners in the development of design specifications and requirements to support the desired business goals and best practice outcomes. Conducted in-depth research and analysis to assess internal and external impacts related to system modifications. Developed detailed, comprehensive test plans and test scripts, definined test criteria and expected results and assessed impacts related to down stream systems processing. Conducted integrated quality assurance testing to validate system modifications and enhancements to automated systems. Show less

Identified and prioritized technical training needs for all Market Business Segments. Designed and conducted courses to meet identified needs and evaluated results. Acted as technical training advisor and resource for other agency departments. Represented division as required on key projects, including new products, services and/or technology.