Operations Manager
Current
Ally Credit Canada
Responsibility includes but is not limited to:- Operational focus and general ledger controls- Risk framework and controls- Manage productivity and call flow in a call centre environment- Implementation of new systems and processes- Drive improved results and objectives- Create, develop and implement objectives and strategize- Manage vendor relationships- Project management and development- Reconciliation projects and accounts- Compliance with established policies, processes, procedures, laws and regulations organizational wide- Competitive Focus- Internal and External relationship management- Continue to focus on growing the business through controlled operations
Jun 2011 - Present
