• Lead the strategic development and delivery of comprehensive learning opportunities across all levels of the organization, adapting to the rapidly evolving workplace and achieving tangible business impact. • Manage a high-performing team of three members responsible for developing, designing, and implementing effective training programs, including new employee onboarding, leadership development, core manager training, Commercial Sales training, and software implementations and upgrades. • Collaborate with Clinical Marketing, Product Marketing, and Systems R&D teams to develop clinical education programs for product launches and legacy products. Successfully implemented launch training for four major spine products. • Work closely with functional leaders to create role-specific onboarding programs, specifically designing sales and field service training programs. • Created and implemented evaluation strategies to measure program effectiveness and drive continuous process improvement. Develop and present quarterly dashboards and reports to Senior Leadership. • Monitor behavioral learning trends and employ agile learning design principles to deliver solutions in bite-size modules, ensuring learner engagement and knowledge retention.

• Developed a scalable talent development plan aligned with Mizuho OSI's vision, purpose, and strategy. Created and executed the resource plan for the Learning & Development department, enabling effective implementation of strategic initiatives. • Implemented an annual Employee Engagement survey, gathering valuable feedback and insights to drive organizational improvements and enhance employee satisfaction and retention. • Designed and implemented a comprehensive Manager Training program, aligning with the company's strategic objectives and equipping managers with the necessary skills to lead high-performing teams. • Revamped the Account Manager development program, resulting in an 18-month reduction in time to produce revenue. This initiative led to a notable increase in year-over-year revenue by 7% and a 50% decrease in sales turnover. • Played a pivotal role in driving a remarkable 69% compound annual growth rate (CAGR) in Bio-Medical Engineer Service Training revenue over a span of 5 years. • Led the development and expansion of the global training organization in the EMEA region, providing sales and service training support to 15 distributorships. Ensured consistent and high-quality training experiences across the region. • Conceptualized and oversaw the implementation of the Customer Experience Center, creating a dedicated space to showcase Mizuho OSI's products and services, enhancing customer engagement, and strengthening brand perception.

• Built and managed sales training courses, implementing continuous improvements to minimize time away from selling activities. Successfully enhanced satisfaction scores by 10%, demonstrating the effectiveness of the training programs. • Played a key role in introducing the DiSC® behavioral styles assessment to the organization. This initiative led to improved communication clarity among employees and enhanced cross-functional engagement. Facilitated the adoption of the DiSC® model as a common language for improving working relationships. Conducted over 200 DiSC® Workplace, Manager, and Sales profile assessments and provided individual coaching sessions. • Developed an organizational-wide product training course focused on enhancing employees' understanding of our influence in the Orthopedic Surgery market. This initiative resulted in a significant increase of 0.20 in the employee engagement score year-over-year, highlighting the effectiveness of the training in fostering a sense of purpose and alignment within the organization.

Partnered and collaborated with Senior Management to drive and implement global learning initiatives meeting customer training requirements. Oversaw day-to-day operations of 2 domestic training centers ensuring efficient and profitable operations. Drove strategic brainstorming conversations to increase training activities in both centers. Proactively networked and collaborated with company resources to align work efforts.

Forecasted and planned all Molecular and Cell Biology classes which resulted in increased classroom by 25%. Conducted New Hire Sales Orientation on system tools and business processes. Collaborated with Subject Matter Experts on developing content.

Served as initial contact for external and internal training. Educated and assisted customers in registering and attending classes.