Michelle (Shelli) Shaver Email & Phone Number

United States

Fayetteville, Nc, United States

Virginia

Manage several areas of customer service including but not imited to; retention, fraud, billing, credit, collections, activations, troubleshooting, equipment provisioning, revenue management, technical support, data support, and roaming to ensure proper productivity and quality are met. Ensures professional and courteous representatives provide basic customer service with the objective of extending contracts and enhancing the companys reputation for outstanding customer service; may include presales and post sales service to customers. Plans, directs, supervises, and evaluates work flow; provides direction to employees according to established policies and management guidance. Responsible for the day to day application of organizational policies and procedures; administers company policies that directly affect subordinate employees, including conduct, performance and attendance management and disciplinary practices; and responsible for achieving revenue and customer service objectives. May monitor and evaluate quality of Representatives customer calls. Oversees work activities to achieve the volume expected to meet operational requirements; recognizes and recommends operational improvements. May participate in call center initiatives such as recognition, employee engagement, and diversity. Direct the flow of the operation and determine how to fix problems as they arise. Responsible for training, evaluating and managing performance evaluations of direct reports. Influences decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.

Davenport, Iowa Area

Recently promoted and moved to Iowa for an exciting career move with AT&T.

Knoxville, Tennessee Area

Responsible for overseeing the daily activities of hourly associates on the Sales Floor, Front End, Freight, Delivery or Stocking departments. Responsible for training, mentoring, and coaching employees. Also manages associate performance and ensures adequate department coverage through influencing scheduling. Conducts activities appropriate for specific department including, but not limited to, ensuring merchandise is stocked, tracking and reporting relevant metrics, and monitoring project activity. Maintains a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, securing doors and gates, and monitoring for potential theft or security risks. Also responsible for providing superior customer service by assisting customers in locating, selecting, demonstrating, and loading merchandise.

Greater Nashville Area, Tn

Prepare a timely and accurate Daily Report (Daily Business Summary DBA) Expeditious and diplomatic resolution of guest problems Fully knowledgeable in all emergency procedures Accurate preparation of VIP, complimentary, house use rooms, and out of order lists Ensure proper registration of guests and credit procedures are followed Distribution of all nightly reports Next day arrival setup (Next day specials, billing, etc.) Ensure Comp Room Report is checked and completed prior to 11pm Obtain nightly city-wide occupancy and average rate figures Maintain current back up reports Handle express check-outs ensuring their completion Training and supervising of Night Auditors and 3rd shift front office staff Preparing weekly night audit schedule Ensuring adherence to all systems and control procedures Documenting errors made by cash handling associates Assist in and ensure completion of night audit checklist and responsibilities Balancing of daily postings and revenue Provide clear and consistent communication with all overnight staff Must arrive promptly for shifts and remain on property for the duration of shift until a relief has arrived

Education record

Environmental Science

Associate Of Arts And Sciences (Aas)

Bachelor Of Applied Science - Basc

Education record