PB Resolute Certified in 2016 &Charge Router Certified in 2018HB Claims & Remittance Certified 2023

*Train Peoria CBO staff on EPIC HB *Support Nebo -- Log tickets directly with vendor*Train staff on Hyland/Onbase, Emdeon and Insurance Websites*Resource to facilities in Peoria on EPIC training*Liaison between Peoria CBO & IT. Users/supervisors bring me issues occurring, I then research/brainstorm and will either log a ticket in Service Now or work with I.T on ticket prioritization with I.T. At times a training issue could be the outcome and then I work on that directly with staff.*Review dashboard to identify any system issues of elevated AR in certain buckets.*Work special projects as given to me by Manager or as I see a need when reviewing dashboards.*Mentor staff when struggling with application or process*Log I.T tickets directly into Service Now when appropriate*Participate in weekly calls with I.T on ticket resolutions/updates*Participate in weekly calls with I.T. and other Managers on I.T ticket prioritization*I proctor users in the Peoria CBO to take the CRCS-I test that is created thru AAHAM. This includes weekly meetings with staff studying the manual and overseeing the testing day.*Move computers/phones when users move cubicles within the office*"go to" person for the Peoria CBO users when it comes to system issues and some process issues• Depending on the task/project – Able to work independently or in a team setting when needed

*Train all staff on application & process's*Support all of the financial applications (Mckesson Star Financials, Horizon Business Folder, Claims Administrator). *When I.T received tickets on these applications, the tickets came to me. *Worked directly with the above applications when issues arose when it could not be resolved locally.*Basic SQL writing within Mckesson Star*Liaison between hospital and the vendors (collection agencies, outsource agencies, etc.)*FTP'd weekly/monthly files to vendors and reconciled those files to ensure all accounts sent were received.*Uploaded files to Star Financials (note files received from vendors) and was the one to notice this in a Star update and make it happen in live.*Created Star 835 payer tables for electronic posting. I also trained staff on this process and was the go to person if they had any questions. *Process Improvement - I was always looking for ways that the system(s) could make job functions easier.*Applied monthly updates to Mckesson EC2000 to ensure we had the latest version and service pack released.*Reviewed updates that the Mckesson star application released and communicated any changes to staff thru training. I tested those updates in our test environment and was part of the go live team.* I did any system changes to the tables as it related to the revenue cycle.*Created monthly reports that went out to executive management at the facility showing them a summary of Accounts Receivables.*Created users in applications. Monitored staff turnover (at the facility and vendors that had system access) to ensure people were terminated appropriately from system access. *Create and revise claim edits*Create monthly aged trial balances for staff that they would work from.*Run Canned Reports from Mckesson Star*Input on interview(s) and discussion on selection with management team*Spot checked accounts for quality control and looked for potential training opportunities

*Supervised approximately 17 employees who did billing for all payers and follow up for government payers. At times (depending on structure of office), the above area also followed up on commercial payers. *Did quality control on the accounts that staff would touch ensuring processes are followed properly.*Disciplined staff according to our discipline policy at the time (documented warning, written, more training, 2nd written, etc.)*Monitored AR and the workload that staff had. Reassigned work as needed. *This was a working supervisor position. I would fill in the gaps where needed.*Completed monthly reports that were delivered to the manager showing productivity, number of claims billed, current issues, etc