Shelly Bishop Email and Phone Number

Helped team transition from waterfall to agile (scrum) methodologies. Documentation of user stories, facilitate sprint and release planning ceremonies.

Led multi-vendor team for transition of a Verizon eCommerce site from in-house development to a major eCommerce platform (Oracle ATG); coordinating three third party vendors and internal development teams. Responsible for end product, from initial design to successful test and deployment. Client feedback:“…brings an uncanny ability to drive projects forward, without unduly ruffling the feathers of the parties involved”“…manages stressful situations with tact and diplomacy. I heartily recommend her work.”

Led year-long effort to establish a substantial upgrade to the “What’s Next” web-site (customer facing, order status and upgrades pre-installation); managed up to 10 projects simultaneously; responsible for release Led broadband registration and activation projects and team for a two year time period, including all quarterly planning, release planning, and executive presentations.Led project to replace existing customer-facing email platform to a new external vendorParticipated as a project manager within a corporate marking PMO office, leading up to eight projects at a time; assisted in documentation of repeatable processes.

Led workflow definition, methods and procedures, requirements documentation and test plan creation and execution teams for a large-scale custom development vendor software project.

Refined overall workflow processes and product catalog for Verizon’s IP-based product offerings.

Documented business requirements for new product in satellite TV billing market.

Led order management and workflow teams, including integration with other software solutions, for a COTS software solution deployment.

Audited order management system configuration for existing software deployment.

Trained business requirements methodology to staff of ten responsible for writing business requirements for internally developed code.

Led training, methods & procedures, workflow definition, and UAT execution teams for multiregion national deployment of software solution; performed vendor management, includingdeliverable and financial reconciliation against SOW.