Shelly Bryant Email and Phone Number

 Coaches and mentors team members, assisting with complex questions and customer interactions. Performs audit reviews and provides feedback based on the results of the audits. Works with the leadership team to allocate resources to meet volume and performance standards. Initiates and maintains partnerships with others throughout the organization. Responsible for escalated calls, ensuring satisfaction through prompt, accurate and careful handling. Interviewing, hiring, and training new employees.

 Utilizes various databases and specialized computer software for financial care activities including eligibility verifications, pre-authorizations, medical necessity, and review/updating of patient accounts. Establishes plans (patient liabilities, payment, etc.) and conducts follow up activities related to those plans. Inputs, retrieves, and modifies information and data stored in computerized systems and programs; generate reports using computer software. Follow-up with payers in regard to status on claims, initiate claim submissions, submit appeals to payers as necessary on denied claims, and work with HIM to ensure claims are being submitted correctly.

 Register and update patients on EPIC system. Verify/update patient demographics. Conduct pre-certifications and receive signatures for any admissions. Insurance verification, Co-Pay collection, notifying PCP’s of their patient’s admissions/status. Guest service and bed control; training of new staff.

 Register and update patients on EPIC system. Verify/update patient demographics. Conduct pre-certifications and receive signatures for any admissions. Insurance verification, Co-Pay collection, notifying PCP’s of their patient’s admissions/status. Guest service and bed control; training of new staff.