Shelly Thompson Email and Phone Number

Lead customer service teams in providing excellent customer relations in preparing tax returns. Assist customers in gathering documents, outlining exemptions and deductions, and filing federal and state income taxes.+ Train other staff members on H&R Block software and processes to ensure compliance and accurate tax returns. + Solve problems with software and customer service, coaching team members on proper responses and standards.

Performed general HR duties related to benefits, payroll, background checks, employee relations, and talent acquisition for security and investigative firm. Handled new hires, terminations, unemployment requests, and Workers Compensation. + Utilized 10+ years of security officer and HR leadership to facilitate staff needs for a specialized security firm. + Assisted departmental leaders in creating employee communications for new hire orientation and training. + Increased staff retention by communicating with staff and management to build shared understanding.

Provided high-level administrative support for HR director and HR office staff. Coordinated orientations, new hire training and documentation, scheduling, meeting planning, and facilities management. + Reorganized administrative processes to streamline functions, eliminate redundancies, and expedite workflows.+ Performed back-office operations to ensure proper payroll, accounts payable, and transaction coding.

Supported president of organization, gaining increased accountability from executive assistant to director of operations to director of HR as company expanded. Administered all client operations and problem-solving. Directed recruitment and retention of field supervisors, security officers, and management. Trained, coached, and evaluated security officers and administrative staff in achieving growth and work objectives. + Established and communicated workplace policies and practices, authoring SOPs and new employee handbook.+ Assisted and advised other branches on unemployment, workers comp, and other HR practices. + Coordinated accounts receivable for Nevada branch in conjunction with corporate headquarters. + Verified financial transactions, computed charges and refunds, prepared/adjusted invoices, and managed branch vendors, billing, and expenses, and maintained accounts payable records.

Ran apartment community with 228 units. Accountable for the overall performance of the property, managed property operations, handled all leasing, facilitated rental and marketing activities, and oversaw resident relations. Handled all leasing paperwork and compliance, rent collection and billing activities, dealt with maintenance issues, worked with maintenance staff, and handled all tenant complaints. + Knowledgeable of compliance with community rental information and federal and state fair housing regulations, guidelines, and Local Laws. + Responsible for budgeting, income, advertising, and customer service. + Routinely reviewed expenses, pricing models, additional revenue streams, and market trends to accurately forecast future performances.

Ran apartment community with 228 units. Accountable for the overall performance of the property, managed property operations, handled all leasing, facilitated rental and marketing activities, and oversaw resident relations. Handled all leasing paperwork and compliance, rent collection and billing activities, dealt with maintenance issues, worked with maintenance staff, and handled all tenant complaints. + Knowledgeable of compliance with community rental information and federal and state fair housing regulations, guidelines, and Local Laws. + Responsible for budgeting, income, advertising, and customer service. + Routinely reviewed expenses, pricing models, additional revenue streams, and market trends to accurately forecast future performances.