Shelly Bygnauth Email and Phone Number
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Shelly Bygnauth is a Vice President Strategy | Business Administration and Management at Nathanial Rand, Inc.. They possess expertise in leadership, crm, team leadership, process improvement, management and 45 more skills. Colleagues describe them as "Shelly is an excellent person to work for. Not only does she work diligently to drive the success of our company, but supplies employees with numerous opportunities to grow their knowledge of the energy industry we are in. She makes good use of the creative talents of her staff, and works to harness the individual strengths of each employee." and "Shelly is a true a leader that has earned the respect and admiration of her team and peers. She maintains strong relationships while driving solutions through to completion and has never missed a critical deadline. Her ability to think strategically, anticipate roadblocks, prepare contingencies, communicate and execute with flawless precision is a desirable asset for any level in an organization. Competencies that would serve well at a senior management level. Shelly balances her push to excellence by maintaining the highest level of employee satisfaction while having her team stretch themselves and realize their full potential. Shelly will always have a welcome spot on my team!"
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Vice President StrategyNathanial Rand, Inc. Aug 2022 - PresentToronto, Ontario, Canada
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Vp Of Client RelationsThe Nrc Group Jun 2019 - Nov 2022Toronto, Ontario, Canada
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Director, Sales Operations & Customer ExperienceGrasshopper Solar Corporation Aug 2015 - Aug 2016Toronto, Canada Area -
Director, Customer ServiceNational Home Services Aug 2013 - 2015Toronto, Canada AreaLed all Customer Service process improvement efforts; created and implemented policies and procedures to support corporate objective attainment. Directed Call Center Operations including strategic planning efforts for US & Canadian locations including Inbound, Outbound, TeleSales, Sales Verifications, Vendor Relations, Commercial, Escalations, Compliance, Quality Assurance, and Training. Ensured continuous improvement by providing vision, leadership, planning, project coordination, management and development for call centre teams, while facilitating efficient operations to meet current and future business needs. Leveraged proven call centre metric development and analysis including workforce scheduling. Showcased strong business acumen with demonstrated superior leadership skills and accountability with call centre/sales KPIs and departmental goals. -
Director, Customer ServiceJust Energy 2004 - 2013☛Director, Customer Service, US Eastern Markets 2012 - 2013☛Regional Manager, US Eastern Markets Call Center • 2011-2012 ☛Manager, Commercial Services & Resolutions Management • 2007-2011☛Team Manager, Commercial Services & Account Management • 2004-2007Oversaw US Eastern Markets call center operations with 130-member staff; supervised 2 direct-report Managers. Managed 3 US-based vendors and all staff training, mentoring, and coaching. Administered annual operations budget of all Call Center process improvement efforts; created and implemented policies and procedures to support corporate objective attainment. Ensured continuous improvement by providing vision, leadership, planning, project coordination, management and development for call centre teams, while facilitating efficient operations to meet current and future business needs. Leveraged proven call centre metric development and analysis including workforce scheduling. -
Manager, Commercial ServicesJust Energy Apr 2007 - May 2010
Shelly Bygnauth Skills
Frequently Asked Questions about Shelly Bygnauth
What company does Shelly Bygnauth work for?
Shelly Bygnauth works for Nathanial Rand, Inc.
What is Shelly Bygnauth's role at the current company?
Shelly Bygnauth's current role is Vice President Strategy | Business Administration and Management.
What is Shelly Bygnauth's email address?
Shelly Bygnauth's email address is sb****@****rgy.com
What is Shelly Bygnauth's direct phone number?
Shelly Bygnauth's direct phone number is +141638*****
What are some of Shelly Bygnauth's interests?
Shelly Bygnauth has interest in Children, Civil Rights And Social Action, Human Rights, Animal Welfare, Arts And Culture.
What skills is Shelly Bygnauth known for?
Shelly Bygnauth has skills like Leadership, Crm, Team Leadership, Process Improvement, Management, Business Process Improvement, Call Center, Vendor Management, Call Centers, Strategy, Customer Retention, Customer Experience.
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