• Manage BoB covering 35 customers totaling more than $9M in ARR• Quarterly EBRs with 80% of BoB presenting to Executive and C-level stakeholders• Develop and maintain relationships to advise on program strategy and success, earning customers' trust to drive renewals and upsell• Provide timely analytics on platform usage and growth to influence upsells and renewals• Collaborate with internal teams to advocate for the customer on new product features, engineering hurdles, and marketing campaigns.

• Enable business partners to harness the collective intelligence of the individuals who know their business best, including employees, partners, and customers, to identify the top solutions to key business issues. • Manage a BoB totaling over $2M in ARR• Support client in implementing corporate ideation and innovation management programs, provide strategic guidance to help customers resolve issues, and create opportunities to drive business value to the enterprise while creating a culture of innovation. • Develop and maintain relationships to advise on program strategy and success, create an enterprise-wide culture of innovation, innovation within the industry, and thought leadership.• Lead a variety of training classes and workshops in innovation management with key customers. Notable achievements while in the position have included:- Deliver results that increase annual cost savings and revenue while improving customer satisfaction and increasing employee satisfaction and NPS scores year-over-year.

• Served as the Community Program Manager for AT&T’s employee innovation portal powered by Plan Spigit, managing the innovation program at all levels. • Worked in collaboration with C-suite executives to identify funding resources while leading strategic planning efforts to drive engagement.• Managed the program from the day-to-day community engagement and moderation to reporting and meeting with c-suite executives for program expansion opportunities.

• Responded to technical support requests and assisted customers with the installation, configuration, and issue resolution of the Lijit Search widget and its components.• Resolved real-time issues with search results and supported technical issues resolution for each blog platform. • Conducted in-depth investigations of the customer’s network issues related to the software, including slow load times, and interaction with other widgets and platform components. • Wrote technical documents for the knowledge base and supported the engineering team in filing and resolving bugs or issues. • Utilized the Sugar CRM to track accounts and their corresponding tickets and performed administrative work in Sugar, adding new users, populating the knowledge base, and editing account settings.• Managed search implementation for large websites with 1M+ pages, including proper indexing, the technical setup of the widget, and the search tool's installation.• Provided wide-ranging assistance to the engineering team in the development of new tools to support operations in interactions with publishers.

• Developed a suite of aviation weather web pages for a user database of thousands of pilots, dispatchers, and air traffic controllers worldwide.• Maintained full responsibility for all technical documentation for the website as part of strict FAA requirements and wrote FYI/help pages throughout the site. • Leveraged skill in Perl, Java, PHP, Fortran, and C-shell scripts to create new functionality and maintain the website.• Created stand-alone Java applications specific to user needs for flight planning and research purposes for in-house applications. • Provided comprehensive technical support for the website, interfacing with users via phone, email, and face-to-face meetings to apply software changes. • Worked to identify issues, resolving the problem, or escalating it to another member of the development team.• Produced tutorials and use help pages for each web page and Java application.