Shelly Dockery,

Shelly Dockery, Email and Phone Number

HRFS Leaves Analyst -Alight Solutions @ Aon Hewitt
Shelly Dockery,'s Location
Charlotte, North Carolina, United States, United States
Shelly Dockery,'s Contact Details

Shelly Dockery, work email

Shelly Dockery, personal email

n/a
About Shelly Dockery,

Monitoring risk against HR services quality standards and requirement. Consulting with manager to review challenges with implementing any change related coaching, behaviors observed and/or documented. Create and/or conduct training when needed on quality interaction. Work closely with Quality Analytics Leader to identify areas of opportunity for improved Quality deliverables.

Shelly Dockery,'s Current Company Details
Aon Hewitt

Aon Hewitt

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HRFS Leaves Analyst -Alight Solutions
Website:
aonhewitt.com
Employees:
10
Shelly Dockery, Work Experience Details
  • Aon Hewitt
    Quality Specialist
    Aon Hewitt Oct 2015 - Present
    Charlotte, North Carolina Area
    • Supports Analytics initiatives through targeted call listening• Calibrates Interaction Reliability or Personalized Care calls to ensure consistency across Quality evaluations• Supports other Quality-related projects such as client special requests when capacity exists• Ability to influence and consult across multiple CS teams, resulting in measurable results• Participates in small to medium-sized projects that require presentation skills for large audiences
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  • Aon Hewitt
    Supervisor/Human Resources Representative
    Aon Hewitt Aug 2009 - Present
    Charlotte, North Carolina Area
    Focus on customer satisfaction delivering excellent customer service based on best practice.• Manage 20-40 Contracted Associates• Conduct monthly call evaluations/quality and side-by-side • Provide Coaching and Feedback to associates• Administer HR Policy/Procedure to associates• Conduct monthly 1:1• Identify process improvements/enhancement to desktop tools• Monitor individual phone metrics • Develop associates for growth and career advancement• Identify training needs based on call evaluation• Identify staffing needs• Initiate Individual Performance Improvement Plans
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  • Aon Hewitt
    Human Resources Sr. Representative
    Aon Hewitt Aug 2007 - Present
    Effectively manage complex human resouces benefits related issues supporting 250,000 + employees. • Administer Benefits Policy and Procedure• Complete Enrollment• Administer COBRA benefits, complete enrollment, terminate enrollment• Administer Payroll Regulation, Guidelines, Policy and Procedure, Severance• Maintain/Update employee workforce data• Update Wage Attachments• Update direct deposit and tax elections, calculate tax withholding• Process off cycle pay • Update Timekeeping• Adminsiter HR Policy and Procedure• Complete HR transactions (termination, employee transfer and job/pay changes)• Assist with updating employee Performance Plan/Reviews• Assist employees with Learning Courses/Training• Identify Trends suggest process improvements• Escalate necessary issues appropriately; maintain daily workflow until resolution while meeting SLA. • Counsel and assist employees on Service Recoveries
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Shelly Dockery, Skills

Performance Management Payroll Human Resources Training Employee Benefits Peoplesoft Customer Service Process Improvement Benefits Administration Hr Policies Corporate Benefits Life And Health Insurance Licenses Coaching Employee Relations Recruiting Talent Acquisition Talent Management

Shelly Dockery, Education Details

Frequently Asked Questions about Shelly Dockery,

What company does Shelly Dockery, work for?

Shelly Dockery, works for Aon Hewitt

What is Shelly Dockery,'s role at the current company?

Shelly Dockery,'s current role is HRFS Leaves Analyst -Alight Solutions.

What is Shelly Dockery,'s email address?

Shelly Dockery,'s email address is sh****@****itt.com

What schools did Shelly Dockery, attend?

Shelly Dockery, attended J Sargeant Reynolds Community College.

What are some of Shelly Dockery,'s interests?

Shelly Dockery, has interest in Civil Rights And Social Action, Social Services, Children, Health.

What skills is Shelly Dockery, known for?

Shelly Dockery, has skills like Performance Management, Payroll, Human Resources, Training, Employee Benefits, Peoplesoft, Customer Service, Process Improvement, Benefits Administration, Hr Policies, Corporate Benefits, Life And Health Insurance Licenses.

Who are Shelly Dockery,'s colleagues?

Shelly Dockery,'s colleagues are Peter Joy, Vincent Galvez, Firoz Uddin Ahmed, Nadeem Iqbal, Baoxian H., Ann Sever, Eliza Camacho.

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