Shelly G. Email and Phone Number

· QA Lead on Digital Product team, responsible for UAT of BAU enhancements and standalone projects as continuous upgrades to the Brown Thomas and Arnotts websites, working with both on and offshore stakeholders and development team colleagues.Main duties include:o Test estimation, test case creation and execution based on Acceptance Criteria from Business requirements.o Assigning test cases to and supporting other members of test team.o Raising, monitoring and tracking of defects in Jira through to resolution.o 3rd Level Support for Production issues - Triaging issues reported from Production to determine whether they are valid defects. Prioritising and escalating these as appropriate to the Business needs.o Providing progress reports to project managers and key stakeholders on progress of testing and defect resolution.o Supporting Business users by creation of How To documents to aid with system set up.o Co-coordinating Business user testing on Staging environment before deployment to Production.o Performing Sprint demos to Product Owners and wider Business to showcase what the team delivered during each sprint.o Involvement of resource planning; advising based on test team requirements, involvement in recruitment process, job spec. creation, interviewingo Responsible for upskilling and coaching junior members of QA team.o Leave cover for Scrum Master and running daily stand up meetings.· Other duties include participating in daily stand-ups, story refinement & sprint planning sessions, defect review sessions, sprint retrospectives, environment smoke testing, deployment testing in Staging and Production environments.

• Test Lead on Meterflow (In house product - Smart Metering) development team - consisting of both onshore and offshore team members - for continuous support of client system.• Test lead on agile team for large scale client migration project of legacy meters to Smart meters.• Main duties include:o Assigning test cases to test team and monitoring / tracking progress during test execution, including test script and test execution reviewso Test case creation and execution based on Business requirements.o Raising, monitoring and tracking of defects in Azure DevOps through to resolution.o Triaging issues reported from client Live environment to determine whether they are valid defects. Prioritising and escalating these as appropriate to the Business needs.o Providing daily progress reports to project managers and key stakeholders on progress of testing and defect resolution, liaising between the Business and Development teamso Supporting testers and senior consultants conducting other test phases – E2E and UAT, including data creation and defect reproduction and handling queries.o Leave cover for Project Manager running weekly deployments.o Creating and maintaining automated regression tests, created in a UNIX based framework – updating xml test files, creating git pull requests.o Reviewing and approving Git Pull requests from other members of team for changes to regression tests.o Responsible for upskilling and coaching junior members of QA team.• Other duties include: attending daily stand up meetings, sprint planning sessions, environment smoke testing, deployment testing in pre-production environment.

System Testing Test Lead for major player in Utilities industry based in Belfast.

Telecoms projectDevelopment Team Tester:• Working in an Agile environment with constant interaction with Business, developers and other stakeholders within the project.• Attending daily stand up meetings with the team and providing testing update.• Attending fortnightly backlog grooming sessions to estimate the test effort for future user stories to be developed.• Attending fortnightly sprint planning meetings to plan which user stories will be included in the upcoming sprint. • Scripting test cases.• Executing Test Cases.• Logging and taking ownership of defects.• Retesing existing defects.• Demonstrations of functionality to the Business and other stakeholders upon completion of each sprint.

Telecoms projectDevelopment team Test Lead - System Integration Test (SIT), End to End (E2E) and Business Acceptance Test (BAT) phases for IP Voice and IPTV projects• Single Point of Contact for all test phases relating to IP Voice and IPTV projects.• Represent team during multiple Daily Triage and Defect Management Meetings.• Responsible for Test Status Reporting for development team• Responsible for assignment of work to other test team members• Risk Management – Prioritization of Defect Resolution to support completion of testing within given timeframes. • Co-ordinating testing to be completed by test team.• Scripting and running SIT test cases.• Test case reviews.• Defect management of defects raised by SIT, E2E & BAT teams.• Smoke testing environment after each code drop, prior to testing.• Supporting & executing post deployment activities and checks after deployments to Production.• Defect investigation & management of defects raised in Production, post deployment.• Supporting Order Operations teams post deployment of functionality.• Creation of test data • Management of test data for SIT, E2E & BAT phases of project

Telecoms Industry: Functional Testing & Test Team Lead Role: Functional Test Analyst & Test Team Lead on Customer Management System (SIT Team)Responsibilities: • Scripting test cases.• Executing own and existing Test Cases.• Logging and taking ownership of defects.• Retesing existing defects.• Working in an Agile environment with constant interaction with Business, developers and other stakeholders within the project.• Attending daily stand up meetings with the team.Team Lead for two projects within the main project.o Test estimation and planning. o Attending meetings with key stakeholders from internal depatments, development team and the Business. o Providing reports to the Business on a daily basis and communicating and brainstorming technical issues which arose during testing. o Training and supporting SIT testers on project processes.o Managing test cases and assigning responsible tester. • Test team lead for Release 5 of SIT testing. This role involves co-ordinating and testing specific areas assigned to the team as part of a team of three testers. • Test case reviews.• Covering SIT BA role (annual leave cover):o Attending Business/Development demonstration meetings o Reporting findings to SIT team o Updating user stories and test preparation documents

Test analyst for client in Financial Industry.Responsibilities:• Document Reviews.• Scripting Test Cases.• Creating Test Plans.• Creating Test Data.• Executing Smoke Testing on new code deployments and environments.• Exectuing Tests derived from Test Cases.• Retesing existing defects.• End to end testing using the in-house systems.• Analysis of test results and issues arising from testing• Attending regular meetings with key stakeholders, Test Manager, Business Analysts, Test Leads, Developers, Production users.• Hosting regular defect calls with developers and Business Analysts.• Assisting and supporting new Test Lead to become familiar with the project and technologies involved.• Provide daily reports to Test Lead, and assist with Test Lead’s reporting to other stakeholders of the projects.

Utilities/Energy Industry: Functional Test Analyst - Smart Metering ProjectResponsibilities:• Scripting test cases.• Executing own and existing Test Cases as part of Smart Metering Prepayment Functional Regression Testing.• Creating Test Data.• Logging defects in QC.• Retesing existing defects.• Retesting production incident fixes.• Testing E-Payments website (Paypoint) – sole tester.• Testing Paypoint terminal payments system.• Trouble shooting issues with Paypoint terminal.• Single Box Testing of LandisGyr-H9-Meter Diagnostics Tool.• Involved in the resolution attempts for major issues which occurred during testing.• Commissioning of Phase 2 Gas & Electric meters and In-Home Devices.• Recreating production issues within the Smart Homes Test Lab.• Working on the Scalability & Stability project which involves dealing with issues relating to any aspect of the Phase 2b project (not Prepayment specific).• Creating testcases to be run as part of a Smart Metering billing project.• Liasing with colleagues, Test Managers, Business Analysts/ Business Testers, Developers, Project Manager and Product Owner on a daily basis and providing daily testing progress reports all relevant parties.• Liasing with in-house and 3rd party developers on a daily basis.• Liasing directly with Paypoint engineers and managers during the E-Payments tesing on a daily basis.• Assisting Test Lead in the creation of exit reports.• Was lead tester for regression testing of two phases of Smart Metering Prepayment Functional Regression Testing, providing training, support and guidance to two newer members of the test team.• Involved in the handover and transfer of knowledge to new Test Lead.• Assisting and supporting new Test Lead to become familiar with the project and technologies involved.• Completion of weekly test report for Test Manager when Test Lead was on leave.• Assisting developers based overseas with setting up on-site meters for unit testing.

Gaming Industry: Functional Test AnalystResponsibilities:• Write Test Plans.• Create Test Cases to be run on client's inhouse systems.• CreateTest Data.• Execute Test Cases.• Logging issues which arose during testing in phpBugTracker.• Liased with developers and Business Analysts regarding matters which arose during test preparation and during testing.• Write test cases to be included for regression packs.

Telecoms Industry: Functional Test AnalystResponsibilities:• Aided with requirements gathering and entering into HP Quality Centre• Create Test Cases to be run on client’s line ordering system, Siebel using HP Quality Centre.• Create Siebel Test Data• Execute Siebel Test Cases• Logging issues which arose during testing in HP Quality Centre

Online Gaming Industry: Functional Test Analyst.Responsibilities:• Initially required to work through an existing defect list and close defects which had been logged on previous phases of the project that were no longer occurring. • Regression testing undertaken using test cases which had been developed previously as well as exploratory testing of functionality and usability of the system. • A new build of the system was released daily • Logged defects in client’s Defect Tracking System • Feature\Regression testing on the system • Development and executions of end – to – end user test cases • Provide management with daily progress report

• Overseeing racing operations on race nights & trial sessions.• Assist Sales & Operations Manager in day-to-day running of stadium.• Supervision of Grounds & Maintenance staff.• Operation of the Grading System, Race Management System (RMS) & electronic trial booking system.• Arranging for high quality greyhounds to run at the stadium.• Ensuring competitive race grading in order to maximise Tote Returns.• Executing various roles across the racing function on a nightly basis.• Seeking sponsorship for race events and promoting Benefit/Fundraising Nights.• Liaising with greyhound industry key stakeholders & participants.

Summer Position.Responsibilities:• Gained experience of working on the helpdesk within a busy ISS department.• Logging calls from users who emailed or phoned the helpdesk. • Experience as Level 1 analyst resolving user issues.• Updating inventory database in order to keep details of devices correct.