Shelly Guild Email & Phone Number

Round Rock, TX, US

Austin, Texas, US

Directly led all aspects of a team of Individual Contributors, Team Leads and Senior Client Success Specialists supporting all clients in the segment. Ran quarterly business reviews, action planning, and performance awards. Executed on new systems training and implementation, performance management, cascaded Senior leadership communications, and managed.

Lewisville, Texas, US

Delivered a reliable Customer Success program by maintaining a successful Managed Service Provider supply chain to service the customer's high growth assets in 50 states. Exceeded revenue targets up to 106% by pursuing new top line growth opportunities. Drove VGM above 40% target closing the year at 46%. Improved SLA attainment by 14% and achieved the.

Lewisville, Texas, US

Hired 38 staff including fully remote talent located across the United States. Managed up to 40 direct reports, including remote staff in various regions and time zones.Captured $1.2m in bottom line savings in the leadership of a Loss Mitigation project at the closing of a large consumer account, by submitting claims on potential bill backs, demands, &.

Miami, Florida, US

Managed the sourcing and procurement of over 300 vendors in a multi-state region. Assigned Supply Chain Associates to each white space, monitored and reported on progress.Drove a 20% increase in vendor retention year over year by performing a strategic analysis of existing suppliers coupled with a comprehensive onboarding and monitoring process for new.

Ran sourcing, procurement, and onboarding of up to 90 vendors per month in a multi-state region, including the assignment of Supply Chain Associates to regions, monitoring of trends, procurement needs, and exception reporting.Frequently selected as Employee of the Month as the highest performer.Fulfilled vendor onboarding and compliance requirements to.

Sourced and procured over 20 vendors per month on average in challenging regions across all 50 states, to fulfill approximately 400 work orders/month, the highest metric performance in the department and consistently double the average performer.Processed work orders in multiple systems of record from dispatch through invoicing. Negotiated fees to complete.