 Responsible for the “big-picture” planning and execution of unit training, logistical convoy preparation and execution, and day-to-day operations for 160 Soldiers in a Transportation Company.  Served as the Rater or Senior Rater on 21 Non-Commissioned Officer Evaluation Reports (NCOER), providing ayear-long performance assessment and recommendation on all assigned NCOs. Coordinate and supervise training programs in vehicle maintenance, convoy operations, risk mitigation, and safedriving techniques. Operate in life-threatening and intense situations under duress to ensure mission accomplishment. Prepare Deliberate Risk Assessment Worksheets (DRAW) and Operation Orders (OPORD) for Platoon missions.

 Manage 45 client relationships on a day-to-day basis; 15 are premium clients with complex and customized needs. Review statements and client accounts on a daily basis to reconcile and confirm excess/deficits from trading. Process time-sensitive and intricate cash and securities transactions, journal ledger entries, and buy/sell currencieson foreign exchange markets. Establish procedures for daily and specialized functions while working closely with internal teams to improveoperational efficiency and maintain compliance. Provide excellent customer service and developed personal relationships with clients; received Silver Award foroutstanding client service for top tier client.

 Entrusted with a Client Service Representative (CSR) license after two months of hire; CSR licenses were grantedto less than 10% of the company. Created companies, licenses, and subscriptions for WorldCue Global Control Center (GCC) using CSR license. Formatted client-specific logos to cobrand all client-facing documents, intelligence products, and web portals. Managed client distribution for all intelligence briefs, forecast reports, and risk assessments. Performed account maintenance, created new clients, extracted travel data and intelligence reports, and managedclients’ assets, trips, and expatriates.

 Promoted to Senior Analyst and Shift Leader after nine months in Analyst role. Supervised and mentored team of operations analysts; conducted analysts’ annual reviews, provided coaching andmentorship, and edited all client-facing documents prior to distribution. Provided first-line support and incident management during travel-related emergencies and natural disaster crises. Maintained global situational awareness through monitoring of open source intelligence, news, and reports. Delivered exceptional customer service while providing troubleshooting assistance with Risk Console

 Specialized in acquiring, retaining, and strengthening client relationships through rapport building and follow-up. Profiled customers to uncover financial needs and recommended tailored financial solutions. Provided leadership and training to peers and new employees; mentored and on-boarded seven new hires. Served as the Sole Custodian of Instant Issue Debit Card Machine, a role typically held by an Operations Manager. Remained current on all updated banking policies and procedures, regulations, and loss prevention techniques.