Lead team of professionals to drive strategic change through continuous improvement methodologies, key insights and employee engagement.Team capabilities include:- Strategic Advisory & Process Excellence- Business Engineering & Risk Governance- Business Planning & Forecasting - Employee Engagement & Communications- External Audit & Management Insights- Operational Readiness Initiatives

As a senior trusted advisor, led team of professionals in the development and building a solid view of capability and maturity for Investor Services Client Operations. Delivered prioritized current state insights, recommendations and strategic initiatives to drive future state solutions via technology, automation and process reengineering.

Responsible for building and executing on all aspects of process transformation and innovation initiatives to support the realization of Enterprise Operations (EO) strategic objectives. Delivered a multi-lever approach across EO assessing both the current-state and future-state in a more holistic way. Supported the stand up of the required process transformation and innovation capabilities to enable the realization of committed targets and transformation of EO over time.

Developed Business Enablement Team in HR Shared Services from scratch. Responsible for driving a continuous improvement and metrics oriented environment, enabling the centre to meet strategic objectives and transformational goals. Partnered with the HRSS senior leadership team to define and enable the next generation global HR shared service, applying an holistic “One HRSS” lens. With a focus on leveraging synergies and unleashing existing capabilities, enabled HRSS to elevate to a new level of effectiveness as a shared service for RBC. Built relationships with partners across the enterprise while leveraging a diverse set of tools, applying Design Thinking, Agile, Lean Six Sigma and Organizational Change Management principles, to support an employee-centric approach to the way we work.

Led team through the identification and execution of a portfolio of initiatives focused on reengineering processes and simplification of activities to improve efficiency, capability, and control. Developed and supported the strategy, framework, planning and execution for on-boarding of new work / processes coming into Finance Shared Services from across the Enterprise.

Led team through the development and execution of Finance Shared Services' continuous improvement program. Accountable for delivering against a prioritized roadmap of improvements, with oversight of all initiative execution, ensuring standing operating procedures and appropriate controls in place for successful adoption of implemented improvements.

Led multiple medium to large projects, employing the enterprise project management framework and all related controls and stage gates, delivering cross-functional change within budget and designated timelines. Awarded performance recognition for driving the identification of significant efficiencies that were realized as a result of a process review of eleven national centres.

Proactively identified and led multiple LSS projects and current state scoping exercises

Responsible for leadership of wire payments investigations operations department, responsible for overseeing and driving enhanced performance of people, process, technology and insights

Managed all aspects of multi-layered operational teams responsible for execution of business service processes

Facilitated Customer Service Group telephone representative in-class training and coaching, encompassing a large range of personal banking products and services

Led small projects, including the clean up and simplification of the RBC competency database

Facilitated classroom Customer Service Representative training on products and processes to prepare new employees prior to beginning their roles in the branch environment