Shelly Link

Shelly Link Email and Phone Number

Director of Customer Service @ Dart Transit
Saint Paul, MN, US
Shelly Link's Location
St Paul, Minnesota, United States, United States
Shelly Link's Contact Details

Shelly Link personal email

n/a

Shelly Link phone numbers

About Shelly Link

Highly motivated manager who creates strategic alliances with organization leaders to align with and support key business initiatives. Ability to build and retain high performance teams by hiring, developing and motivating skilled professionals.

Shelly Link's Current Company Details
Dart Transit

Dart Transit

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Director of Customer Service
Saint Paul, MN, US
Shelly Link Work Experience Details
  • Dart Transit
    Director Of Customer Service
    Dart Transit
    Saint Paul, Mn, Us
    View
  • Dart Transit
    Director Of Customer Service
    Dart Transit Dec 2014 - Present
    Eagan
    Oversee strategic management to continue increase profitability. Work with Customers to drive scorecards by implementing creative solutions by retaining drivers.
    View
  • Dart Transit
    Senior Operations Manager
    Dart Transit Mar 2014 - Dec 2014
    Eagan
    Manage customer service teams in all locations. Developed best practices for all customer service team. Defining daily and weekly key performance metrics. Creating programming to increase productivity with teams.
    View
  • Dart Transit
    Operations Manager
    Dart Transit Jun 2009 - Feb 2014
    Eagan
    Recruited interns and developed summer internship for operations. Negotiated rates. Analyze data for customers and Dart to develop creative solutions foe both parties. Managed customer service team. Prepared agendas and facilitate daily, weekly, and monthly meetings. Coach and developed new employees, staff and peers. Assisted in cross functional teams to analyze profit and loss statements, thereby reducing cost and increasing profitability.
    View
  • Dart Transit
    Operations Supervisor
    Dart Transit May 2003 - Jun 2009
    Eagan
    Managed 15 staff members day to day work. Audited other departments to help streamline workloads. Created standard operating procedures, assisted in developing IT programs for customers and operations. Organized and developed programming and procedures to decrease losses accessorials taking department from -$300,000 to $1.5 million revenue yearly. Helped in retention of drivers.
    View
  • Dart Transit
    National Account Manager
    Dart Transit Oct 1995 - Jun 2003
    Eagan
    Acted as a liaison between Dart Transit and Target, helping develop logistics solutions for both parties. Effectively managed two top accounts, increasing revenue by 58 percent. Provide excellent communication for all accounts. Received all-star award from Target Corporation. Responsible for training new employees. Researched, developed, and organized various projects to analyze data to improve customer service.
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Shelly Link Skills

Operations Management Customer Service Logistics Transportation Team Building Logistics Management Customer Satisfaction Freight Shipping Supply Chain Process Improvement Transportation Management Truckload Ltl Negotiation Dispatching Trucking 3pl Supply Chain Management

Shelly Link Education Details

  • Uwrf
    Uwrf
    Speech Business Communication

Frequently Asked Questions about Shelly Link

What company does Shelly Link work for?

Shelly Link works for Dart Transit

What is Shelly Link's role at the current company?

Shelly Link's current role is Director of Customer Service.

What is Shelly Link's email address?

Shelly Link's email address is sg****@****art.net

What is Shelly Link's direct phone number?

Shelly Link's direct phone number is (800) 366*****

What schools did Shelly Link attend?

Shelly Link attended Uwrf.

What skills is Shelly Link known for?

Shelly Link has skills like Operations Management, Customer Service, Logistics, Transportation, Team Building, Logistics Management, Customer Satisfaction, Freight, Shipping, Supply Chain, Process Improvement, Transportation Management.

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