Shelly Mcmillian Email and Phone Number

Responsibilities Greet customers and answer questions regarding better hearing with hearing aids. I maintain my office, track patients, answer phones, run reports, order supplies and anything else that needs to be accomplished. I perform audiometric hearing exams and discuss hearing loss with patients informing them of best process to better hearing. Accomplishments I have helped many hearing impaired on the road to better hearing. Skills Used Excellent customer service and administrative skills.

Keyed Journal Vouchers, Cash Vouchers, Accounts Payable and Receivable into Sage Accounting program. • Keyed all payroll, including, sick leave and vacation in to Sage Accounting program. • Printed all Accounts Payable and Payroll checks. • Maintained Vendor files with W9 information and record accuracy. • File all documentation regarding above mentioned duties. • Calculated and distributed end of year W9 and 1099 information.

Supervised two employees and conducted job analysis and job evaluations, resulting in quality job specifications • Oversaw all outpatient scheduling for CJMH including radiological diagnostic testing and outpatient surgery • Input patient data, demographics, insurance information as well as appointment types and times in Meditech computer program • Assisted with hiring, training and cross training of employees for my department. • Assisted with development of department personnel policies and standard operating procedures • Assisted patients via telephone and in person with scheduling appointments • Verified all patients' insurance eligibility and calculated patient's financial responsibility for procedures to be scheduled • Frequently answered questions from patients, as well as coworkers regarding patient financial responsibility, insurance eligibility, authorization status, etc. • Assisted doctors' offices and hospitals with scheduling procedures, obtaining insurance information and authorizing procedures.

Assisted in preparing Federal and State Grant proposals. • Assisted in obtaining, collecting and producing material for Grants. • Wrote and placed necessary advertisements for Grant proposals. • Answered the telephone, greeted clients and customers, • Spoke to City and County Officials and their staff regarding Grant information and needed documentation. • Maintained a clean reception area, including lounge and associated areas. • Screened all visitors and directed them to the correct employee or office.