Senior Desktop Analyst
CurrentO365 Administrator; Intune and Autopilot Administrator. Create Exchange 2010/365 DL and permission to Mailboxes. Experience in Active Directory & Azure, moving, creating new hires & termination. Group Policy creating & supporting. Administration of WSUS server & responsible for pushes out monthly/quarterly patches to clients & Dev & Production servers. Network, exchange accounts & coordinate alias on AD. Create file shares & permissions. Install software & hardware on Servers & PCs; Troubleshoot customer's & Production problems. Responsible for ordering, tracking & installing software globally. Implement & maintain new file server and servers 2003 - 2019. Implement Windows 7/10 & Mac OSx. Work with Dell on company hardware standards. Create, test, uploading & maintain up to Global standard images with Ghost, Clonezilla & Image X. Responsible for updating the Crowdstrike, McAfee Virus & Etrust Anti-Virus Management console programs. Responsible for tracking, controlling & eliminating any computer viruses for remote & local users. Responsible for desktop support for 2400 employees. Excellent ratio for closing Priority 1 & 2 services within SLA. Activate network ports. Responsible for interacting with customers to help resolve their technical problems. Configure & setting up PCs, scanners, label makers, Apple devices & Macs. Creating Project Plans for projects. Creating & managing the Connected Backups for employee backups. Configuring, set up & monitor the Citrix software & 6 Offsite companies. Implement & test new version of software. Excellent Customer service. Experience in MS Office 1997 - O365. On the Security team, enforce Soxs compliance, configure & support Macbook Pro, Druva, Encryption, remote control. Create domains & email accounts and Google Workspace support. Work with Cloud, OneDrive, & Box applications. Rollout of Office 365. Yammer & Teams rollout & training materials .License administrator and responsible to roll out of Windows 10.
