Shelly Powers Email & Phone Number

Folsom, Ca

• Processed procurement support functions for Government agencies that included Funding Documents, Quotes, Order Processing, and Project Managed the rollout of devices to end users. • Conducted Software updates as needed and handled content transfers for end users.• Performed rate plan analysis to optimize cost efficiencies for customers, and proactively prospected customers to increase online utilization of the Company’s web portal to drive self-service account management and order fulfillment.

Walnut Creek, Ca

 Sold wireless products and services to qualified employees of existing business accounts. Identified customer needs, performed rate plan evaluations and proposed solutions that best benefited the company and the customer. Recommended wireless solutions with regard to price plans, data and other enhanced services, handsets and accessories.  Customer Retention: Provided follow-up training for new and existing customers, handled equipment issues, trouble-shooting, performed rate plan analysis, explained billing and interacted with Support Center on customer service issues. Maintained and grew existing customer base and managed churn. Order Processing and Reporting: Fully utilized all sales force automation, funnel management and prospecting tools. Worked with support center to fulfill orders, activate lines and procure equipment. Responsibilities also include tracking sales and generating reports. Training /Meetings: Continuously updated knowledge of wireless products, services and industry trends. Participated in training opportunities on products and services and attend sales meetings.  Successfully handled both corporate and employee liable business with limited supervision throughout my tenure. Employee Day Subject Matter Expert. Contacted existing and potential customers to generate revenue and drive business growth.

Walnut Creek, Ca

 Full recruiting cycle for Business Channel, Data and Network Channel, Sales Operations, National Indirect, Local indirect. Worked closely with leadership to identify business needs and created job descriptions. Posted job openings on various websites to market to prospective employees. 1st & 2nd interviews with prospective employees. Worked with managers to decide on top prospects. Negotiated between Manager/HR/Finance and prospective employee pay rate. Assisted in decision making process and offered potential employee job offers. Effectively addressed and resolved a wide range of employee relations issues.

Lafayette, Ca

 HR and Staffing Manager for Pacific Northwest, Bay Area and California Central Valley Markets. Guided and advised all managers on company policy and federal and state laws when making employment related decisions. Presented candidates to the Market Team Leaders and managed the interview process. Effectively addressed and resolved employee relations issues & communicated with Market Team Leaders to facilitate separations. Made offers to new hires explaining compensation packages and benefits. Built an effective relationship with the Recruiter and provided information concerning new markets or staffing needs as early as possible. Compensated associates in accordance with the approved hiring practices recognizing the need to bring people on board as quickly as possible. Anticipated and communicated potential conflicts between financial constraints and the profile of desirable candidates. Communicated daily with the rest of the staffing team regarding current activity, anticipated activity and issues. Continually evaluated and documented internal systems and processes to streamline work flow and improve quality. Maintained a positive relationship with associates, candidates, colleagues and management.