Shelly Prather Email & Phone Number

United States

United States

Managed four international accounts for third largest global travel management company; partnered with operations team to prioritize scope of work; ensured best-in-class experiences.* For C-suite and executive leaders; provided customized domestic and international travel solutions; delivered white glove service to ensure seamless experiences with minimal disruption to workflow. * Managed global travel for LinkedIn; booked air, car and hotel for categories of travelers;… Show more Managed four international accounts for third largest global travel management company; partnered with operations team to prioritize scope of work; ensured best-in-class experiences.* For C-suite and executive leaders; provided customized domestic and international travel solutions; delivered white glove service to ensure seamless experiences with minimal disruption to workflow. * Managed global travel for LinkedIn; booked air, car and hotel for categories of travelers; balanced client expectations with account parameters for preferred vendors and to manage costs. * Serviced Salesforce account as Executive/VIP travel counselor; delivered best-in-class service; coordinated TSA logistics for 300 VPs; achieved high customer satisfaction scores. * Sandia National Labs and Sierra Nevada Corp accounts; successfully delivered complex travel itineraries in compliance to government rules and regulations; maintained client confidentiality; recognized by team leader for performance excellence. Show less

Cisco Systems -Virtual

Booked domestic and international travel for 14+ C-suite travelers, Cisco Systems, Inc.; managed dedicated incoming communication to exceed expectations.* Provided outstanding support to deliver exemplary experiences; investigated and resolved customer service issues with speed and accuracy; managed overall team KPIs; achieved 98.78 % record accuracy for the executive team. * Assisted with Cisco negotiated contracts project; received two Pacesetters Awards as a top 5% agent… Show more Booked domestic and international travel for 14+ C-suite travelers, Cisco Systems, Inc.; managed dedicated incoming communication to exceed expectations.* Provided outstanding support to deliver exemplary experiences; investigated and resolved customer service issues with speed and accuracy; managed overall team KPIs; achieved 98.78 % record accuracy for the executive team. * Assisted with Cisco negotiated contracts project; received two Pacesetters Awards as a top 5% agent for exceeding expectations within global booking tool. * Active participant in Pro Active Care pilot and Executive Concierge Service program focus group; supported UK team; coached best practices for SVP/VP executive bookings and executive processes. Show less

E & J Gallo Winery (On-Site) Modesto

Coordinated onsite operations and business travel for executives, sales team, job candidates and associates; booked domestic and international travel; problem solved customer issues; monitored KPIs and ran reporting.

San Francisco Bay Area

Proactive, consultative customer service provider for 60+ corporate accounts; managed 45+ incoming calls daily; processed travel requests; partnered with team leaders; coached new hires; supported special projects.