As the leader of Spectrum Business Sales Operations for the following sales channels - Direct Sales, Outbound Telemarketing, Hospitality Sales, National Accounts, Channel Partners, and VARs - I was responsible for:Overseeing Sales Process, including:• Lead assignment• Sales order• Referral Programs• Coax Serviceability• Corrective Action/CoachingManaging process flow and reporting from the following databases:• Serviceability Database• Salesforce/CRM• BIlling Database• Commissioning SystemDefining sales objectives and KPIs for:• Comp plan• Incentives• Corrective Action/Coaching• Rules of EngagementCore Responsibilities•Analyze sales data and metrics and provide recommendations to achieve goals and improve performance. •Plan and forecast based on historical trends/reporting. •Optimize sales process and fulfillment process. •Ensure accurate and consistent reports/processes. •Create standardized distribution of reports across enterprise at all levels. •Conduct gap analysis to understand process bottlenecks/inconsistencies and develop gap closure plan. •Oversee tools/resources/technology needed to improve and simplify sales process. •Design and implement sales goals, objectives and incentives. •Define and plan sales ops process for upcoming mergers and acquisitions.

Core Responsibilities:• Led team of five sales managers and 35 business account executives across Texas, Tennessee and Louisiana.• Established system of key performance indicators at the individual, team and regional levels.• Developed and defined sales reporting and metrics in an effort to provide accurate, consistent daily, weekly and monthly results. • Analyzed current sales trends and created sales tactics aimed at growing market share and driving maximum performance.• Hired, retained and developed high potential employees for leadership roles within the organization.• Created and executed strategy aimed at streamlining and enhancing sales and operations processes.Key Accomplishments:• Developed sales metrics and reports for measuring daily and monthly performance across the southern region, the direct sales teams and individual business account executives.• Designed Salesforce.com dashboards that show comparison between contract signed goals and fulfillment; dashboards adopted enterprise wide for each Charter Business sales team. • Member of Blitz Yield development leadership team; worked with sales leadership, database vendors and IT developers to create blitz yield objectives, criteria and performance measurements.

As the Louisiana Sales Manager, I was responsible for leading, motivating and supporting the Charter Business Direct Sales team in order to achieve more than $140,000 in new, recurring revenue annually. Core responsibilities:• Exceeding monthly and annual quotas for both individuals and team through motivation, support and encouragement;• Effectively leading and supporting Business Account Executive teams by practicing servant leadership;• Providing ongoing product training, coaching and mentoring to team members as well as colleagues;• Seeking and hiring Business Account Executives, while also retaining funnel of potential candidates;• Establishing and maintaining professional relationships with key individuals both internally and externally;• Ensuring positive customer experiences by taking ownership and finding creative solutions;• Developing new sales strategies to maximize market penetration and growth;• Creating, implementing and sharing best practices aimed at streamlining and enhancing sales and operations process;• Conducting ongoing market analysis, utilizing current tools and resources and consistently seeking new sales and marketing opportunities to increase activity..Key accomplishments:• First sales manager in Louisiana to exceed quota attainment since 2009;• Exceeded quota in first and second quarters of 2013 with a combined total of 123% in phone contracts signed and 116% in data contracts signed;• Hired and trained new team of Account Executives in nine months, resulting in one of the top three teams in the Southeast Region in fourth quarter of 2012; • Served as interim Sales Manager for West Tennessee, Central and Northern Alabama and Eastern North Carolina Business Account Executive teams – managing 15 Account Executives at one time; • Assisted with Sales Manager interview process for West Tennessee, Central and Northern Alabama, Western North Carolina and Eastern North Carolina positions.

As a Business Account Executive for Charter Business, I was responsible for:• Increasing profitability of assigned territory for a Fortune 500 telecommunications company that provides data, voice and video services;• Achieving monthly and annual quotas by presenting coax solutions to wide range of potential clients, which include business owners and high level executives; • Growing market share through successful sales, marketing and public relations campaigns; • Identifying and working with business, industry and community leaders to increase product awareness and develop strong network of referrals; • Researching and analyzing current market in order to create and implement territory plan designed to expand customer base.Received Professional Selling Skills Training and Certification.

• Spearheaded marketing and advertising strategies for 100 plus vendors. • Negotiated new relationships with high level executives to increase product visibility and revenues. • Implemented innovative marketing and advertising programs aimed at strengthening brand recognition and market share on behalf of vendors. • Oversaw market research, product/vendor requirements and marketing/advertising collateral. • Developed and published creative content in brochures, pamphlets and websites. • Wrote and disseminated press releases, media alerts, corporate newsletters and annual reports.

• Managed strategic external communications and marketing efforts for a national law firm with more than 200 corporate defense litigators. •Worked to Increase number of clients by implementing effective corporate and regional marketing programs. • Collaborated directly with local, regional and national media to promote the company and its goals. • Developed attorney / client events that outlined available services and focused on changes and updates in key practice areas. Key Accomplishments:• Worked to increase client count by planning and developing industry specific legal events, such as webinars and business development meetings. • Supervised aspects of national rebranding initiative including new marketing collateral, logo, web site, advertisements, as well as promotional materials. • Established new marketing campaigns, including e-newsletters and client alerts.

• Implemented key public relations program to develop awareness of the legal community consisting of 20,000 attorneys and available services. • Oversaw and managed legal volunteer groups committed to fulfilling the mission of providing legal services to the indigent.Key Accomplishments:• Successfully developed fundraising initiatives that generated more than 200 percent income than previous year• Managed and directed two significant outreach programs• Launched website dedicated to providing legal services to the community