Shelly Bohren Email & Phone Number

Upper Lake, Ca, Us

Lakeport, California, United States

United States

Concord, California

Answering phones and responding to client inquiries. Scheduling and typing interior and exterior estimates. Sending estimates to prospective clients. Updating and creating all company forms. Marketing for the company using social media. Tracking accounts receivables and payables.

Oakland

Responsible for providing outstanding service to our customers through multiple channels – calls, emails & live chat.

Concord, Ca

 As a CSA for the Covered California Call Center, I assisted Californians in signing up for Health Coverage. I documented each and every call in regards to their request and the outcome in extreme detail. Determined eligibility for a Covered California plan or Medi-Cal. Explained the difference in levels of coverage by metallic tiers (Bronze, Silver, Gold and Platinum) to consumers as well as the difference between HMO’s, PPO’s and EPO’s Problem solved for consumers who had… Show more  As a CSA for the Covered California Call Center, I assisted Californians in signing up for Health Coverage. I documented each and every call in regards to their request and the outcome in extreme detail. Determined eligibility for a Covered California plan or Medi-Cal. Explained the difference in levels of coverage by metallic tiers (Bronze, Silver, Gold and Platinum) to consumers as well as the difference between HMO’s, PPO’s and EPO’s Problem solved for consumers who had problems with their accounts or coverage Show less

 A start up Safety Compliance business set up the paper filing system as well as the electronic. Organized student tests and evaluations, scanned and mailed all certificates of completion. Filing, scanning, copying, mass mailings (using mail merge). Designed and implemented company letterhead, expense reports, reimbursement forms, shipping labels.

Working for the Environmental Services Group as an Administrative Assistant supporting the Group Leader. Departments include Environmental Management System, Air Quality, Stormwater Quality, Environmental Radiation Protection, Environmental Monitoring, Environmental Restoration, Hazardous Materials & Wastewater Discharges & Construction Projects.

Supported all the AAA branches in Northern California, Nevada and Utah – with DMV Updates, Sales Operating Guide Updates, mail outs, notices from PG&E, etc.Processed all PG&E, Recall, Garda, Brinks and many miscellaneous invoices for all branches using the “Fastlane” system – an online invoice processing system. Each invoice, however had to be broken down, line by line, branch by branch on a spreadsheet first, as each branch had it’s own account code then uploaded into the system for… Show more Supported all the AAA branches in Northern California, Nevada and Utah – with DMV Updates, Sales Operating Guide Updates, mail outs, notices from PG&E, etc.Processed all PG&E, Recall, Garda, Brinks and many miscellaneous invoices for all branches using the “Fastlane” system – an online invoice processing system. Each invoice, however had to be broken down, line by line, branch by branch on a spreadsheet first, as each branch had it’s own account code then uploaded into the system for paymentRan the Daily Reject Report on Netpass– which is all policy numbers that come up with errors daily, and inform the Sales Reps of the error in policiesScheduled many meetings and video conferences, organized lunchesWorked on audit for Via Magazine with 100% completion – was given an award for this project Show less

Supported the entire Software Technology Group (STG), which included Sales and Marketing for Dr. Dobb’s (DDJ), TechNet, MSDN, and SysAdmin Magazines.Updated and maintained DDJ Magazine Comp and Promo mail lists.Coordinated weekly STG Management Meetings.Coordinated quarterly STG Management Meetings which included organizing airfare, hotels, meals, etc. for out of state managers.Coordinated international travel and subsequent expense reports using the Concur System for all… Show more Supported the entire Software Technology Group (STG), which included Sales and Marketing for Dr. Dobb’s (DDJ), TechNet, MSDN, and SysAdmin Magazines.Updated and maintained DDJ Magazine Comp and Promo mail lists.Coordinated weekly STG Management Meetings.Coordinated quarterly STG Management Meetings which included organizing airfare, hotels, meals, etc. for out of state managers.Coordinated international travel and subsequent expense reports using the Concur System for all managers.Organized supplies, mail outs, mail distribution, and filing.Created numerous PowerPoint presentations, Word documents, and Excel spreadsheets.Coded, processed and filed all invoices.Organized multiple party RSVP lists for our Tech Ed conference in Florida in a very time sensitive situation.Provided key support for all conferences.Updated weekly Media Kit Request list and sent out to Sales Team.Updated monthly market share reports of the sales of our magazines using IMS EBasket.Created and maintained survey's using Survey Monkey.Organized group functions to boost morale. Show less

Worked both in sales and marketing at Clorox and gained a lot of knowledge in the 7 years+ I was there.I worked on Brands such as Kingsford Charcoal, Combat/Black Flag/ KC Masterpiece in sales In marketing I worked soley on cat litter - Fresh Step and Scoop Away.

Education record

Business Administration Degree, Progress

Education record