Shelly Helm Email & Phone Number

Supporting beginners through advanced users on personal computersAbility to troubleshoot and resolve complex server and network problems.Goal-oriented, focused, organized, determined. Self drivenWilling and eager to share information with others. Team playerNetwork design and implementation, monitoring - routers, switches. VigilantServer & PC customization, configuration, upgrading. ThoroughHardware and software analysis, troubleshooting and repair. EnergeticVirus prevention, removal, damage repair. PersistentSystems backup (tape/DVD) and disaster recovery. ResponsiveSoftware inventory and license tracking. OrganizedEvaluation and procurement of equipment. InquisitiveDeveloping standards, procedures and policies. DedicatedCustom application support, help desk. PatientDocumentation and technical writing. EnduringSome of the softwares supportedSymantec and Sophos Antivirus, Symantec Backup Exec., Microsoft Office (all versions), Thunderbird, OpenOffice, Microsoft Server (all versions), Windows (all versions), Paessler Network Monitoring, Spiceworks, EMS, Sage Platinum, Ticketmaster, Acronis Backup and Imaging, and much MUCH more! Especially good at working with a $0 budget and every free tool available (but NOT really excited about doing it again!).14 servers, 100+ PCs, 200+ users. Much of the hardware here was over 12 years old and VERY high maintenance but I kept them running against all odds! I also maintained all the users home equipment as requested! I Also puchased and supported new technology as well. I obtained and managed multiple T1, T3, and DSLs, as requested and worked with consultants to manage Cisco, and AT&T.firewalls. I managed multiple wireless routers and access points in multiple bulidings. Yes, we had all 3 network services! Not my idea! I just supported the mess as requested! I also specialized in obtaining and managing software for nonprofits at special non-profit pricing!

The ski/snowboard industry was an unusual and physically challenging industry to work in! The 5 servers, 100+ computers, gateways, complex networks, ski lifts, phones, security camera, point of sale equipment, web cams and a multitude of other miscellaneous and aging equipment created a challenging but exciting environment. The site was built more than 85 years ago and had undergone a variety of upgrades and expansions to the buildings. With a normal 90%+ turn over in the employee base each year and no documentation, this site provided a complex set of problems.Windows 2000/2003 server, Microsoft Exchange, installation, configuration, system performance and error logs, change management, active directory, patching updating and upgradingEnd user support and training (MS Office - Word, Excel, Outlook, Access), Mas 90 and Quickbooks supportInternet configuration and support (T1 and DSL) LAN and WAN monitoring, configuration, documentation, security and support (Cisco and Adtran vendor assisted)SQL systems support, ADP Payroll, Retail Pro & Micros F&B point of sale (POS), (vendor assisted)Mitel telephone and Amanda Call Distribution System support (ACD & CMS)Wireless gateways and hand-helds as well as hot-spot configuration and supportCat5 and Cat3 cabling/wiring installation, termination, and support, fiber installation and trenching project management, transceivers, troubleshooting and documentationVirus (Symantec) and spyware protection and recoveryBudget preparation and control

End-user support for small to medium businesses, home businesses and home usersPersonal computer support (Win 95/98/NT/2000/XP Home and Pro)PC building, configuration, upgrading, tuning, networkingServers (NT4.0, SBS, 2000/2003)Internet (DSL/Cable/T1)Email Services (Internet web mail and Exchange)TCP, routers, firewalls, wireless, VPNVirus prevention, removal, damage repairCustom application supportNetwork planning and build outHubs, switches, cabling, installation and troubleshootingSystem backup (tape/DVD) and disaster recoveryPrint servicesPhones and voice mail systemsLacerte Tax, Quickbooks, Mas90 accounting systems

(continued working under the same supervisor, from Tokos Medical)Novell Netware (3.11/3.12) 250+ servers over a WANEnd user PC support (Windows, Emm386, Dos 6.2)Workstation and print server configuration (JetDirect/Netport)Software and hardware evaluation and recommendationToken RingIPX to ODI conversions, manual TCP address controlServer patching, NLM updates, memory management, tape backups

Citrix remote access for pharmacistsMedical device support for nurses (Fetal Monitors)Remote end user support, nationwide

Novell Netware 3.11/3.12, 4 servers, 250+ PCsWindows, EMM386, DOS 6.2 - Servers, workstations and personal computersComputer and printer setup (Jet Direct and Netport interfaces)Terminal EmulationFax server installation and maintenanceCable and topology documentation using AutoCad Lite.

Assisted in the setup then maintained 3 sites, 3 Novell servers 2.15/3.11) 180 PCs, 275 IBM 3179 terminals, 400+ AT&T phones, faxes and individual modem lines and equipmentResponsible for all on-site support (single handily)Bridges, gateways, print servers, IBM MAUs (LAM and CAUs) computer room air conditioning, Halon, UPS (maintenance and emergency procedures)AT&T G2 and G3 phone Systems Administrator (ACD, Audix, CMS)Departmental relocations, planned and exicutedRouters, Timeplex, MUX, DSUs. CSUs, and Sniffer experience

(continued working under the same supervisor, from Pacificare)Novell Netware 2.12 1 server, 60 PCs, 200+ AT&T phone systemPersonal Computer policies, software control, inventory, end user support

Evaluated, purchased, installed and supported 250PCs and Wang word processorsSetup and managed training center. Taught beginning through advanced classes for WordPerfect, Lotus, and many others

Business Administration

Computers, Accounting, Psychology

Business Administration

Cne, Computer Training

Beginning through advanced studies - Network Administration, PC Hardware, Word, Excel, Access, WordPerfect, Lotus, Corel Draw, Harvard.

Certificate, Word Processing

Data Communications