Shelly Hitz Email & Phone Number

• The Business Analyst supports a team of Technical Account Managers and Developers by capturing business requirements for custom web sites and by being a liaison between the customer and the web site developers.
• Engage in discovery with clients to capture functional requirements and write detailed business rules documents including data schemas for API’s, crosswalks to direct developers, and charts and diagrams to define.
• Collaborate with the quality assurance team to create test plans for site functionality, product functionality, and perform UAT and regression testing.
• Developed documentation templates and standards for business rule documentation, asset requirements, and designing for WCAG accessibility.
• Researched, selected, and implemented a customer service application that is used for all customer accounts serving over 200,000 users.
• Wrote training manuals and recorded videos for internal and external stakeholders including clients, end users, and internal staff.

Lancaster, Pennsylvania, United States

• The IT Business Services Analyst provided technical assistance to assigned business units providing documentation support as well as technical services including UAT.
• Dispensed IT support and guidance for projects impacting consumers and small businesses in the digital space.
• Collaborated with the Consumer Digital team to perform user acceptance testing for an enterprise level core system change.

Lancaster, Pennsylvania, United States

• The Business Systems Analyst supported the HR and payroll systems as well as the staff in these departments.
• Successfully collaborated with cross-functional teams and led the discovery, functional requirements documentation, research, vendor selection, system implementation, and personnel training for the implementation of a.
• Established data crosswalks between applications, created Crystal Reports to translate data, wrote Powershell scripts to automate data transfers, and provided routine monitoring and troubleshooting of the automated.
• Wrote custom Crystal Reports to extract data from UKG and/or MatrixCare.
• Created documentation for standard operating procedures, system architecture, and for training purposes.
• Trained personnel in the use of technology systems and established supporting documentation and videos.

Manheim, PA

• The Dispatch and Office Administrator supported the customers though order management and the drivers through warehouse inventory management and order delivery management.
• Monitored warehouse inventory and managed dispatch for a fleet of five trucks.
• Assisted with the implementation of trucking software.

Lebanon, PA

• The Director of Operations managed the daily operations of the outpatient clinic including HR, finance and donor relations.
• Introduced the start-up organization to accounting and electronic health record technologies, policy and procedure manuals, and trained all personnel in these areas.
• Compiled and presented monthly financial reports and analytical data to the Executive Director and Board of Directors.

Harrisburg, PA

The Director of Development was responsible for developing donor relationships and increasing awareness of the mission of AFCA.

Lebanon, PA

The Training & Records Analyst worked in tandem with the IT and Finance departments to test and deploy an electronic scheduling and billing application across all outpatient clinics.

Lebanon, PA

The Assistant Director of Outpatient Operations traveled to outpatient clinics throughout Southcentral PA to provide support and training to staff.

Lebanon, PA

The Office Administrator provided leadership to an outpatient clinic ensuring scheduling and billing services were meeting performance expectations.

Bs, Business Administration

Activities and Societies: Honors College

Certificate, Cad/Cadd Drafting And/Or Design Technology/Technician

Activities and Societies: - Top student award - First place in the PA State VICA competition for Computer Drafting & Design