Shelly Immel Email & Phone Number

Houston, Texas Area

Obsidian Learning (aka Obsidian Technical Communications) develops custom interactive learning programs. This can range from experiential team training (face-to-face or remote), to self-serve web-based microlearning nuggets, to blended solutions incorporating several deliverable types and engagement methods. In any format, we design and create targeted learning that engages learners for skill development and behavior change that impacts performance. Clients range from startups to multinationals like Chevron, Deloitte, and Home Depot, with extensive energy sector experience.Duties as owner have included all aspects of the business: strategy, sales, marketing, contracts, account management, project management, financial management, quality control, production, building team culture, etc. With my team I have reinvented our business model, target market, core offering, staff structure, and office environment many times over the years, constantly evolving to meet new challenges and opportunities. Grew Obsidian Learning to 35 staff and $4.9 million in gross revenue.I have set strategy, scoped, designed, and managed development of training, documentation, and communication programs with local to global rollouts. Programs have included ERP systems, safety, business process, culture change, and more. We are skilled in extracting and structuring highly technical, complex content, and in developing custom training during agile (non-linear) projects. Collaborating efficiently and effectively internally and with customers is key to our success targeting and delivering value.Awards include:- Regular appearances on industry lists of top training development companies- Best and Brightest Companies to Work For, Houston and National lists- Houston Business Journal’s Best Places to Work- Houston Business Journal’s Fast 100 Fastest Growing Companies

Houston, Texas

Authentic Relating Games are structured exercises designed to grow skills around empathy, awareness, communication, connection, and collaboration. As a community leader I:• design, facilitate, and do tech support for weekly Authentic Relating events (virtual and face-to-face)• mentor and integrate new facilitators on our team• participate in community outreach, issue resolution, financial management, and policy development

Houston, Texas Area

Here I learned technical writing, training development, project management, team building, financial management, staff development, succession planning, and how to build customer relationships based on communicating with integrity and delivering value. Consulting with Energy clients gave me foundational understanding across exploration and production.As part of DACG Houston’s high-trust, high results management team, I helped grow the branch to 50+ consultants with consistent profitability that helped fuel the company’s world-wide expansion. Awards include:- Houston 100: Private Companies Making the Biggest Impact on Houston

Class 47 Senior Fellow, Service Leadership

Yearlong, 20-day program to foster skills, empathy, understanding, and enduring practical connections among Greater Houston’s diverse.

Ba, Sociology (With Honors) / German Double Major, Valedictorian, 4.0 Gpa

Activities and Societies: - Honors thesis in Sociology - Brown Scholar (four-year full-tuition scholarship) - National Science Foundation.

Education record

AFS high school exchange student, Congress/Bundestag scholarship, 1985 – 1986