Shelly Maharry, Mpa Email & Phone Number

Iowa City, Iowa Area

Shelly Maharry currently serves as the President and CEO of the Community Foundation of Johnson County, where she oversees more than $50 million in charitable assets dedicated to improving the lives of those residing in Johnson County, Iowa. Her work with a 22 member board of directors, professional staff, volunteers, donors and community leaders allows the Community Foundation to be a strong, positive voice for charitable giving throughout the region.

Muscatine, Iowa

Grew the Community Foundation's asset portfolio from $7.1M in August 2013 to $20.1M in December 2017 with additional assets of $3M to transfer in 1Q18 Proven track record of cultivating, soliciting and stewarding major gifts & asset transfers; bequests, IRA rollovers, stock transfers, real estate, commoditiesResponsible for all aspects of financial management for the organization including oversight of four investment portfolios and all daily cash management processesCompleted successful reconfirmation by National StandardsLed the day-to-day operations of the Community Foundation of Greater Muscatine with autonomous decision-making abilityExpanded the Community Foundation's grant and scholarship awarding capacity from nearly $100,000 in 2013 to $450,000 in grants and $300,000 in scholarships expected in 2018Facilitated the mergers of Community Foundation of the Louisa County, Muscatine Community Schools Foundation, Muscatine Health Support Foundation and othersOversaw the acquisition of grant and scholarship management software from CommunityForce, allowing the Community Foundation's grant-making and Muscatine Community School District's scholarship application process to go digital for the first time; Secured donor funding for project implementationCreated opportunities to engage current and potential donors by leading annual celebration events and multiple friend-raising activitiesServed as a champion and spokesperson for charitable giving throughout Muscatine County and raised the external profile of the organization

Iowa City, Iowa Area

Chosen to lead the UI Health Care partnership with the Disney Institute, a world-renowned leader in delivering exceptional customer service and performance excellence Led team of 20 to plan and execute all service excellence training programs for 11,000 UI Health Care faculty, staff, students and volunteersFacilitated the production of "The Iowa Experience: Excellence Every Time" a four hour, offsite customer service training program attended by 1200 employees at each sessionIdentified and recruited patients and families to share their patient care experience at service excellence events; Chaired Patient and Family Advisory CouncilDeveloped partnership with University of Iowa Foundation to identify grateful patients for solicitation to support research and patient careCreated in-house service training materials via print and media, new hire orientation program content and on-boarding resources for managersEstablished metrics and survey tools to evaluate the effectiveness of customer service training and track staff attendanceServed as an organizational thought leader for opportunities to improve service, develop partnerships and exceed customer expectations

Iowa City, Iowa Area

Responsible for acknowledging, investigating and responding to patient and visitor concerns and complaints on behalf of the VP for Medical Affairs & UIHC Chief Executive OfficerDirected all aspects of patient/customer satisfaction data collection and reporting for the organization through Press GaneyLed department of 10 staff members; Ensured Joint Commission ComplianceImplemented a comprehensive complaint and grievance tracking system (CRM) to enhance the use of technology, improve response and resolution times and formalize departmental accountability for complaint resolutionDesigned and implemented health system training and development programs; Unanticipated Patient Outcomes, Service Recovery; Incident Investigation TeamsProvided guidance and patient advocacy expertise to departments encountering difficult and complex patient care situations and crisis managementPrepared and managed departmental budgets, capital requests, grant allocations, expenditures and service recovery token usage; draft grant proposals to fund patient care services

Iowa City, Iowa Area

Worked directly with departments across UIHC addressing concerns expressed by patients and visitors; served as hospital-wide patient advocateInvestigated and responded to patient/visitor inquiries, complaints and grievances related to service and care provided by UI faculty and staffProvided crisis intervention and referral to support servicesServed as a central resource for information concerning patient rights and responsibilitiesPromoted confidentiality, respect and dignity for all persons as a standard of careDeveloped a consultant/advisor relationship with department administration by offering best practice guidance for resolving concerns and complaints

Bachelor'S Degree

Master Of Public Administration (Mpa)