Shelly Marello Email and Phone Number

Manages all facets of the VA National Sales operation. (Client relations with facilities in all 50 states)Implements high quality assurance while modifying procedures and establishing cost-effective product distribution.Creates sales quotes, sales contracts, purchase orders, inventory reports & invoices for payment.Communicates with a market of National VA medical facilities & Low Vision industry vendors in order to build, sustain or re-establish solid business relationships.

Provided accurate and appropriate information to an estimated 80 inbound call inquiries.Performed several confidential account related procedures; handled new account set up, splitting, merging & closing of active accounts, retail-device activation, deposit collection, account balance information & numerous credit card transitions. Responsible for disclosing toll violation settlement calculations, traffic-related court judgments & all related information on behalf of the State of Illinois and Secretary of State records.Applied superior and professional customer service in compliance with the Illinois Toll-Highway Authority’s rules and regulations.

Responsible for collecting all primary business accounts receivables; Daily cash flow allocations, hourly room rental sales & 300+ monthly tenant rent payments.Conducted market research on Industry trends and competitive pricing in order to implement a traditional sales solution.Prepared monthly sales, revenue and expense reports for President & Engineer's.Developed strong relationships with clients via frequent communication in person, on the phone and through email.

Provided direct administrative support to the President, Vice President and National Sales team.Organized the details of projects and corporate events, arranging travel, car and limousine service, hotel & dining reservations & communicating meeting logistics.Processed monthly expense reports reflecting supporting documents and appropriate budget indexes. Served as the liaison and first point of contact for incoming phone calls and clients/visitors to the office.Managed SVP & VP calendar, preparation of national conference calls, web meetings and inventory of office supplies.Handled and distributed all incoming and outgoing mail.

Responsible for managing all executive level administrative tasks including conference calls, emails, meetings and arrangement of travel. Served as a gatekeeper between the president, sales and design associates within the company. Helped in the development of reports and presentations of executive levels. Responsible for other personal duties as assigned by the president.

Part of creative, media team that covered annual marathon event in Rome, Italy. Responsible for organizing, planning and facilitating several marathon-‐related events demonstrated by the website. Helped to generate positive promotional attention while increasing website traffic and advertising exposure. Conducted personal interviews with participants and officials of Rome’s 2006 marathon. (March 2006) Participated in several informational website recording segments via green screen technology.