Shelly Pierce Email & Phone Number

Chattanooga, TN, US

Chattanooga, Tennessee, United States

ERLANGER HEALTH, Chattanooga, TNRegional Manager, Primary Care 2021 - CurrentManage 5 primary care clinics. · Used of effective communication tools to keep team of 34 direct reports engaged and focused on department goals through team huddles, weekly updates, and monthly staff meetings.· Maintain staffing schedules, to include vacations for Provider and.

Grand Rapids, Michigan, United States

• Managed planning and scheduling team for 8 service centers.
• Used of leadership skills and tools to keep team of 8 engaged and focused on department goals through daily operating reviews, and weekly team meetings.
• Resolution of customer concerns, complaints, and escalations of jobs to Team Lead level.
• Daily review of data visualization reports through use of Tableau to help guide team toward reaching daily and monthly metrics.
• Leadership of team to effectively review 50 pieces of standard work to be implemented company-wide in less than 90 days.
• Developed MDI boards (Managing for Daily Improvement) to track and monitor department metrics and waste elimination.

Greater Grand Rapids, Michigan Area

Managed 4 clinics including 3 Occupational Health and 1 walk-in. Helped to increase efficiencies through Kaizen training to help implement standard work in clinics.Reduction in supply cost in clinic by restructuring supply orders through department.Resolved teams to resolve patient issues through critical thinking and team communication.

Greater Grand Rapids, Michigan Area

Worked to keep teams engaged through accountability and open-door policy. Developed new standard work prioritizing customer request; resulted in increase of request completion over previous year.

Phoenix, Arizona Area

• Spearheaded all aspects for the Registration department in opening new facility, for a successful on time opening.
• Supervised collection and goals to help maintain budget.
• Effectively managed departments through accountability, respect, recognition, and staff engagement.

Phoenix, Arizona Area

Analyzed data and trend analysis for 19 district offices, identifying out of gas, route efficiencies, customer transactions and deliveries. Worked in conjunction with regional manager to make necessary recommendations to operation mangers. Assisted and conducted internal audits within the region, occasionally accompanied by corporate teams.

Phoenix, Arizona Area

Management of 19 district offices involved all aspects of onboarding of new customer service specialists. Implemented PeopleSoft application, training of customer service specialists in preparation of go live; assisted other locations throughout United States.Resolved all customer service issues escalated to the area management level.

Phoenix, Arizona Area

Management of Preparation Total Quality Management (MPTQM) program, a combination of ISO 9000 and Malcolm Baldridge criteria. Successful implementation and maintained 52 new and existing standards set by United States Postal Service.Helped lead team to successful outcomes of external audits of program by United States Postal Service.

Master Of Business Administration (M.B.A.), Business Administration, Management And Operations

Bachelor Of Business Administration (B.B.A.), Business Administration, Management And Operations