Shelly Robison Email & Phone Number

Abilene, Texas, United States

Served as a trusted contract representative for the Defense Health Agency (Project Management Office) supporting the Electronic Health Records Modernization (EHRM) project. Collaborated daily with key stakeholders (DHA leadership, Medical Treatment Facility/Site Leadership, Leidos Partnership for Defense Health (LPDH), Cerner, and Accenture) to ensure the project remained in scope, requirements, and expectations were met, tasks were completed on deliverables resulting in an overall successful project. Tracked and maintained tasks via Cerner Vector Dashboard. Facilitated meetings to coordinate various events and tasks. Conducted Risk Analysis at various stages of the project, reporting any risk identified for review by the Risk Working Group. Attended Risk Working Group calls to continuously monitor, participate in solution decisions, and implement recommended solutions.

Abilene, Texas, United States

Skilled Health IT expert, served on the DHA Desktop as a Service Migration Team. Traveled to Medical Training Facilities and other sites in preparation for the MHS Genesis EHRM. Applied technical skills to ensure data, storage, Active Directory User/Security Group accounts, printer, systems, and networks were configured and moved to the DoD Medical Community of Interest network. Key in printer server setup, data migration, software center configuration, troubleshooting special medical devices, and working directly with end-users to resolve any system issues after the transfer.

Abilene, Texas, United States

Single Database Manager for all of Dyess AFB directly reported to and supported Dyess Command leadership and over 6,000 members in providing Military Personnel Data as scheduled and upon request. Managed user access accounts for both Military and Civilian Personnel Human Resource Systems. Conducted audits to properly enforce access limitations to protect PA and PII data. Spearheaded several projects such as the deployment of Windows 10 and user/password to single sign-on initiatives; worked with end-users on data transfer and system configurations to ensure integrity and availability of data and login capabilities.

Abilene, Texas, United States

Directly reported to the Resource Management office as the IT subject matter expert in the oversight of risks, control, and technology best practices as applied to projects, budgets, assets, and procurement. As Primary Security Manager, Information Assurance Officer, and Purchase Card Industry Standards Manager, continuously assessed risks in processes, while ensuring DoD policy and procedures compliance. Excellent interpersonal and project skills were crucial in supervising the US Air Force Food Transformation at Dyess AFB. This program provided Airman a greater variety, availability, and quality of food while maintaining home station warfighting feeding capabilities. In preparing for the intuitive, working with Higher Headquarters to procure, track, configure, and deploy new servers across 9 facilities as well as the front-of-house Point of Sales system and credit card readers/terminals.

Okinawa, Japan

The Chief of Help Desk Operations and Knowledge Operations provided IT oversight directly to the leadership. Time management skills were evident in supervising 17 employees in rendering IT support across 9 facilities, encompassing 980 end-users. Budgeted, procured, and coordinated the schedule of tech refreshes. Conducted quarterly and annual compliance audits to ensure optimal resource allocation and cost-effectiveness of IT programs and projects.

Okinawa, Japan

IT Manager, reported to leadership on all matters about IT concepts and projects while supervising 6 employees in delivering IT services to 435 end-users and 3 separate subunits. As manager, oversaw IT budget, and coordinated contracts in the purchase of hardware, software, and projects. Maintained schedules of tasks and monitored to completion. Analyzed IT processes, identified any risks in the delivery of services, and worked with leadership and employees to find and implement solutions. Demonstrated experience in task coordination in responding to AF Directive to provide higher echelon, single point of IT services; secured facility, procured needed furniture and equipment, and ensured set up of network infrastructure while keeping with project plan and timeline; efforts resulted in no downtime or loss in delivery of services to customers.

Del Rio, Texas, United States

IT Management Lead, providing guidance and support regards all IT-related directives, policies, and risks surrounding day-to-day operations and projects. Managed two employees; trained and mentored in the delivery of human resource, administrative, and computer support services for 469 active duty/reserve members, which included the process of onboard/offboarding 60 student pilots monthly. Demonstrated adaptation capabilities when faced with manning constraints, single-handedly managed14 separate programs which included unit yearly and flying budgets, travel coordinator (Defense Travel Agent), Physical and Personnel Security, Facility Manager, IT hardware and software manager, personnel equipment manager, supply custodian to name a few. During this time also faced a DoD Command-level audit of the mentioned programs, which not only had zero writeups but were recognized for superior management of two, budget and Personnel Security.