Delivered executive support to VP of IT Program Management, and 8 direct reports. Provided secondary support to Senior Vice President, CIO of Program and Application Services. Resolved administrative matters for department with ~200 associates.Managed complex calendar, meeting and event coordination, travel arrangements, expense reporting, special projects, purchasing, and team communications. Organized team-building and engagement initiatives.Reviewed and prioritized emails, drafted and edited correspondence, and facilitated weekly administration of dashboards/reporting. Created presentations for monthly operations reviews meetings.Improved efficiency for AVP by developing a Visual Management Board, enabling tracking of action items, follow-up, and inform-only information for each direct report. Created virtual version to accommodate remote team members.Streamlined communications through extensive involvement in the development of centralized dashboards.Designed weekly communications template utilized for reminders, action items, and inspirational thoughts.Selected to serve on Nationwide IT Administrative Assistant Council. Mentored junior administrative professionals.Partnered with newly formed work-from-home committee to facilitate virtual office set up in response to COVID-19 pandemic. Assisted executives with initial setup of MS Teams site and tracking associates’ status.

Administered support to AVP of Process and Administration department and base level support to 3 directors. Oversaw office supply procurement and inventory for 300+ employees.Facilitated calendar management, meeting coordination, travel arrangements, expense reporting, digital signage, special projects, email management, attendance oversight, communications, event planning, and presentations.Captured $5K annual cost savings by leading, researching, and executing green bar report project.Earned RP Operations Associate of the Quarter.Influenced improvements to associate engagement by suggesting and implementing morale-boosting efforts, including new hire welcome kits and biographies, birthday cards, fun events, and contests.Created log for tracking/trending/analysis and to facilitate action on associate concerns; reviewed and assigned action items through ongoing meetings with leadership.Conserved resources by implementing a toner recycling program; leveraged remaining budget to enhance break room.Served as primary move coordinator for office relocation project requiring the transition of ~1K associates.Alleviated delays in processing deferred compensation claims by designing a training kit and traveling to Orlando, FL site to train field reps on all forms and processes.

Various Roles: Processor Level 1, Financial Services Specialist, Senior Financial Services Technical LeadPayroll & New Business ProcessingTrainingInterviewingLiaison for the State of Florida Deferred Compensation Plan