Shelon Pounds, Mba, Ma, Pmp Email & Phone Number

Jacksonville, Florida Area

Leads an online professional training and development firm that mentors and teaches first-time, frontline, and mid-level managers requisite business, leadership, and management skillsets and systems that build high-performing teams and lead to success in today’s fast-paced business environment.

Jacksonville, Florida Area

Leading a volunteer team in the grassroots outreach efforts to promote the benefits of project management skillsets and PMI membership to Northeast Florida’s vast military community including active duty servicemembers, retirees, reservists, and veterans through speaking engagements, hosted webinars, and one-on-one consults. Advising and assisting military personnel interested in project management careers in their transition into post-military service jobs and certifications.

Jacksonville, Florida Area

MBA - Master of Business Administration - 3.93 GPAMA - Master of Arts in Management and Leadership - 4.0 GPA

Miami/Fort Lauderdale Area

Reported to Regional President and Vice President. Led and supported the Florida Region’s largest department of 1005 Team Members including 2 Assistants, 25 Team Leaders, and 978 operators across 25 Florida store-based Customer Service Departments.Unparalleled development and mentorship approach directly contributed to 23 employee promotions into Team, Store and Regional leadership roles; two of which were my successors.Oversaw the accurate servicing of over 355,000 weekly sale… Show more Reported to Regional President and Vice President. Led and supported the Florida Region’s largest department of 1005 Team Members including 2 Assistants, 25 Team Leaders, and 978 operators across 25 Florida store-based Customer Service Departments.Unparalleled development and mentorship approach directly contributed to 23 employee promotions into Team, Store and Regional leadership roles; two of which were my successors.Oversaw the accurate servicing of over 355,000 weekly sale transactions valued over $15 million in revenue andthe ongoing maintenance and upkeep of 350 checkout registers.Ensured safe ordering, handling, transportation, documentation, and deposit of $10.3 million in cash and equivalentsin support of daily store operations and grand openings. Safety and compliance were always top priorities.Controlled $16 million annual labor budget. Invented interactive and educational staffing and labor assessment toolthat refined staffing decision making. By the second year of use, eliminated $780,000 in wasteful labor spending.Project Leader for 10 successful Whole Foods Market Customer Service Department openings, building each as new and fully staffed and operational enterprises. Oversaw ordering of equipment, cash and supplies, physical construction, moving logistics, hiring, onboarding, and training - all while overcoming inevitable obstacles.Accomplished extraordinary logistical feat – Orchestrated four concurrent store opening projects delivering each newCustomer Service Department two weeks apart. (January-February 2015). In total, 197 new team members serviced 1.1 million customers during all four grand-opening weeks combined, processing $4.3 million in sales transactions. Show less

Miami/Fort Lauderdale Area

Assisted Customer Service Program Director Led and supported over 650 Team Members across 16 stores in FL Region to deliver excellent checkout service, while controlling $8.9M in labor dollars, and completing 12.1M transactions.Delivered successful leadership training for 41 departmental leaders region-wide with focus on the Be-Do-Have Leadership concept.Created, developed and launched five operational improvement tools that helped department leaders learn, grow, and make better… Show more Assisted Customer Service Program Director Led and supported over 650 Team Members across 16 stores in FL Region to deliver excellent checkout service, while controlling $8.9M in labor dollars, and completing 12.1M transactions.Delivered successful leadership training for 41 departmental leaders region-wide with focus on the Be-Do-Have Leadership concept.Created, developed and launched five operational improvement tools that helped department leaders learn, grow, and make better business decisions. Significant contributions in business partner collaborations. include:Developed and implemented regionwide Balanced Scorecard as an educational and operational tool that streamlined in-store operations and regional store visits within all Customer Service Departments statewide. Hired, onboarded, and trained new departmental leadership. Oversaw the accurate processing of over 355,000 weekly transactions valued over $15 million in revenue across 350 checkout registers. Show less

Jacksonville, Florida Area

Reported directly to Store Manager. Led, coached, and supported 33 Customer Service Team Members to provide exceptional service to Customers by facilitating more than 468K sales transactions annually valued over $15.6 million with 99.98% accuracy. Services included performing sales and return transactions, cash handling and accounting, order packing and carryout, and checkout-line queueing. Transformed dysfunctional and disjointed Customer Service Team into 2-time Florida Region… Show more Reported directly to Store Manager. Led, coached, and supported 33 Customer Service Team Members to provide exceptional service to Customers by facilitating more than 468K sales transactions annually valued over $15.6 million with 99.98% accuracy. Services included performing sales and return transactions, cash handling and accounting, order packing and carryout, and checkout-line queueing. Transformed dysfunctional and disjointed Customer Service Team into 2-time Florida Region All-Star winners. Developed a unified, self-led, and mission-driven Team comprised of ready-for-advancement leadership pipeline. Unified team. Together crafted and embraced a Departmental Mission Statement: To have all Customers leave happy,educated, with a speedy and accurate transaction.Reengaged disconnected Team Members by fostering a team culture of inclusion, smart empowerment, and excellence. All Team Members were directly involved in the development of the CS Team's mission-focus Team Charter and the complete redesign and reorganization of all operational systems. Such efforts directly led to the team's remarkable achievement of the Florida Region All-Star Award for fiscal years 2011 and 2012 - the coveted recognition as the best Customer Service Team statewide. Tactically and surgically scrutinized, analyzed, and overhauled all functional activities including manual tasks into streamlined or automated, labor-saving systems, including shift schedule, break schedules, balanced scorecard, labor report, and cash variance tracker. Efforts subsequently resulted in redirected labor hours and dollars to more productive leadership & management activities. Championed transaction accuracy program which catapulted Florida Region from second-to-last out of 12 regions, toan unrivaled #1 global ranking, achieving and maintaining a 99.99 percent transaction accuracy rate. Show less

Jacksonville, Florida Area

Assisted Customer Service Manager in leading 32 employees to deliver check-out service to 468K Customers that generated $15.6 million in the Store's inaugural-year revenue. Performed all departmental functions including hiring, shift scheduling, job performance reviews, separations, motivating, and training.

Cleveland/Akron, Ohio Area

Directed a full-time staff including carpenters, general contractor and sales assistant in the acquisition, renovation, and sale of over 50 Cleveland metro area homes generating over $1 million in revenue annually.

Cleveland/Akron, Ohio Area

Led and administered 21 active duty, 1 civilian, and 411 Northeast Ohio Reservists encompassing 12 Reserve Units to assure optimal operational, activation, and mobilization readiness by facilitating training exercises, and providing medical, dental, administrative, and compensatory services for all Reservists. Redesigned the Center's ineffective organizational structure and created and implement a streamlined and efficient Manpower, Personel and Training (MPT) Department that… Show more Led and administered 21 active duty, 1 civilian, and 411 Northeast Ohio Reservists encompassing 12 Reserve Units to assure optimal operational, activation, and mobilization readiness by facilitating training exercises, and providing medical, dental, administrative, and compensatory services for all Reservists. Redesigned the Center's ineffective organizational structure and created and implement a streamlined and efficient Manpower, Personel and Training (MPT) Department that dramatically improved operational systems, customer service, retention, readiness, and morale. Overhauled failing payroll and benefits system that directly correlated to the Center's dismal retention/reenlistment rate. Payroll timeliness and accuracy, and subsequently retention/reenlistment rates drastically improved from unacceptable to levels unparalleled by any other Great Lakes Center; RESERVE CENTER IMPROVEMENTS: Medical readiness 86% to 100%; Dental Readiness 72.5% to 99.4%, Advancement exam participation from 69.8% to 96.3%; Reservists attrition 13% to 1.5%; Promoted unprecedented 5 Chief Petty Officers and 33% of all Center Storekeepers. Reservists payroll disbursements shrunk from >4 weeks to <72 business hours post duty served. As a direct result of the major redesign and reorganization, NRC Cleveland transformed from a base-closure candidate to among the elite Reserve Centers in the Midwest Region. Realized improvements positioned the Center to activate and mobilize an unprecedented 80% of Selected Reservists post-9/11 terrorists attacks. Show less

Washington D.C. Metro Area

Management consultant within an Echelon One Command that reported directly to the Under Secretary of the Navy (UNSECNAV) to facilitate and aid senior leaders and executives across various military commands and government agencies nationwide to reform or boost organizational development and change, operational systems, and morale.Defined scope, proposed alternatives, synthesized solutions and delivered comprehensive and accurate analysis and briefings to flag-level audiences.… Show more Management consultant within an Echelon One Command that reported directly to the Under Secretary of the Navy (UNSECNAV) to facilitate and aid senior leaders and executives across various military commands and government agencies nationwide to reform or boost organizational development and change, operational systems, and morale.Defined scope, proposed alternatives, synthesized solutions and delivered comprehensive and accurate analysis and briefings to flag-level audiences. NOTABLE HIGH PROFILE RESULT: Led project for Chief of Naval Personnel's workflow redesign that created costs savings of over $600K annually in family Permanent Change of Station (PCS) expenditures. Show less

Norfolk, Virginia Area

Directed, supported and mentored 17 crewmembers in the 24-hour, high-accommodating banking operation that achieved absolute, to-the-penny accountability of cash, payroll, benefits disbursements, and collections that exceeded $15 million monthly. Ensured the secure transport, storage, and sustenance of $500,000 vaulted cash-on-hand. Project leader for the successful installation of commercial ATMs - the first in operation within the Atlantic Fleet. Cash management and… Show more Directed, supported and mentored 17 crewmembers in the 24-hour, high-accommodating banking operation that achieved absolute, to-the-penny accountability of cash, payroll, benefits disbursements, and collections that exceeded $15 million monthly. Ensured the secure transport, storage, and sustenance of $500,000 vaulted cash-on-hand. Project leader for the successful installation of commercial ATMs - the first in operation within the Atlantic Fleet. Cash management and accounting systems consistently earned the top rating of OUTSTANDING during surprise audits and were subsequently adopted as Atlantic Fleet standards. Show less

Norfolk, Virginia Area

Led and supported a division of 43 crewmembers and managed 40 storerooms in logistical operations that included transportation, storage, and distribution of 78K line items of aircraft carrier mechanical supplies valued over $40 million with 98.95% on-hand inventory accuracy. Acknowledged by TYCOM of having the "best stores operation" among Air Atlantics six aircraft carriers.

Athens, Georgia Area

Comprehensive leadership and management education and training with a focus on the operational systems that acquire, produce, and deliver goods and services worldwide to Navy crewmembers and fleets. Functional areas of study were: Supply Chain Management, Food Service, Retail Operations, Disbursing (payroll and benefits) Management, and Maintenance Material Management (3-M).

Greater San Diego Area

Navy Officer preparatory school that offered a rigorous academic curriculum and transformative leadership development to prepare enlisted servicemembers for successful careers as officers in the United States Navy and Marine Corps.

Master Of Business Administration - Mba, Business Administration, 3.93 Gpa

Master Of Arts - Ma, Management And Leadership, 4.0 Gpa

Bachelor Of Science - Bs, Graphic Design

Activities and Societies: Navy Reserve Officer Training Corps (NROTC)

Bachelor Of Science - Bs, Graphic Design

Education record