• Daily support and delivery of small business systems, both infrastructurally and endpoint equipment. The company’s focus is twofold, consisting of a medical division and a legal division with a focus on both basic security and industry specific security including HIPAA compliance for medical offices. These included firewalls, updates to all components of infrastructure equipment and workspaces and even endpoint protection.• Project management and installation of vendor system to allow access control of IoT devices including Leviton, Yale, Quickset and Honeywell.• Project management and installation of Verkada camera systems including cabling, cameras, and network equipment for all locations across the US.• Lead a team of 2-3 team members who also support 10-15 customers in the medical, accounting, and legal fields.• Network design and communication with national companies by replacing obsolete network infrastructure with current from Cisco or Unifi equipment and updating desktops with Dell or HP equipment.• Implement network and desktop encryption for HIPAA compliance.• Currently deploying a blend of Cisco and Unifi equipment to meet client requirements and growth.• Use of full range of Microsoft Servers and multi-platform workstations.• Provided onsite training of new system for customer and documentation for backend support.

• Setup and configuration of servers, workstations, and SQL databases for customers, facilitating ease of transfer to new and updated equipment.• SQL database setup and recovery on Dell server hardware.• Product delivery and management for global installations and customers.• Delivery and setup of payment systems, both for card systems and credit card payment components.• Process documentation and best practices implementation.• Travel out to client locations to install and train users on all hardware and software implementations.

Owner/New Business Development for this locally owned landscape maintenance and installation company.

• Responsible for the maintenance and expansion of in-house applications for inventory management.• Introduce training manuals and detailed sets of instructions for system users.• Execute risk assessment utilizing established methodologies for disaster recovery.• Monitoring staff during system performance testing.

• Responsible for the construction, maintenance, and expansion of computer systems at new construction.• Respond to enquiries and calls for assistance from system users. Implement intranets and conduct standard software modifications.• Diagnose and solve customer reported system issues.

• Responsible for the maintenance and expansion of client computer systems.• Network systems project management and technical sales support.• Implement system upgrades in live medical environments without interrupting daily duties.• Establish and document technical specifications and system requirements.• Resolution of system hardware, software, and infrastructure problems.• Provide network systems engineering support for different IT projects.• Integrate new system solutions to customers’ environment and perform risk assessments.• Diagnose and solve customer reported system issues.• Present technical information about the company’s products and services to customers.