Shelton Davis Email & Phone Number

Portland, OR, US

Portland, Oregon Metropolitan Area

Vancouver, Washington

Escondido, California

- Manage and serve as SME for Sage 300 software used on all projects requiring estimating, document tracking and cost control- Responsible for maintaining current client relationships as well as developing business opportunities with new clients- Responsible for estimating construction costs of new commercial buildings, ranging in value from $2M to $5M.

Portland, Oregon Area

- Worked with clients to develop implementation plans for Sage Software.- Resolved software technical issues remotely and onsite- Conducted training sessions for Sage Timberline Estimating Products, and On Center’s, On Screen Takeoff- Developed custom Sage Timberline Estimating databases, based on client requirements

Beaverton, Oregon

- Managed the development of Alternates and Multi-Currency for Sage Estimating- Identified product enhancements based on customer needs and new business opportunities- Created and managed Market Requirement documents- Managed and prioritized defect list based on customer impact- Collaborated with various departments to ensure product delivery and quality.

Beaverton, Oregon

- Worked with other senior level managers to establish operational objectives of the Customer Support department- Identified new opportunities for improved performance, which supported a maximum return on investment- Developed uniform performance metrics for Customer Support Analysts. This included an incentive program as well as a coaching system to.

Beaverton, Oregon

- Managed the day to day operation of a Customer Support team.- Interfaced with clients on escalated issues.- Coordinated training and mentored Customer Support Analysts

Beaverton, Oregon

- Acted as a liaison between Customer Support and Development- Solved escalated technical issues for client base- Technical resource to Customer Support Analysts- Recommended software design enhancements based on customer feedback

Beaverton, Oregon

- Interfaced with clients offering technical support and training for Sage Software products

Portland, Oregon Area

- Established and managed a competitive General Contracting Company.- Managed all aspects of construction, solved problems, worked with multiple sub-contractors, interfaced with sales departments, and worked with owners.- Projects included, residential housing, commercial tenant improvements, and new commercial structures, ranging in cost from $50,000 to.