• Monitored security alerts and implemented proactive measures to safeguard IT systems and user data.• On-site visit to install and configure hardware equipment like Printer, Scanners, Desktop, Access Point, Switches and more.• Implemented robust Azure AD configurations, streamlined user access through Azure Active Directory, and orchestrated effective Azure resource management strategies to support organizational scalability and operational efficiency.• Collaborated… Show more • Monitored security alerts and implemented proactive measures to safeguard IT systems and user data.• On-site visit to install and configure hardware equipment like Printer, Scanners, Desktop, Access Point, Switches and more.• Implemented robust Azure AD configurations, streamlined user access through Azure Active Directory, and orchestrated effective Azure resource management strategies to support organizational scalability and operational efficiency.• Collaborated cross-functionally to align cloud infrastructure with business objectives, fostering a resilient and agile IT environment that supported continuous innovation and growth.• Administered Office 365 services, user configurations, and licenses, ensuring seamless operational continuity.• Deliberately conducted a profile migration from on-premise domain to Cloud domain and vice versa.• Documented all the tickets and information in Ticketing System. Maintained all the detailed records of incident resolution• Conducted root cause analysis for complex technical issues and ensured minimum downtime. Show less

• Established technical requirements for VoIP deployment for multiple clients, and provided subsequent support for Switchvox PBX configuration, management, and troubleshooting• Demonstrated excellent communication and teamwork skills to provide client satisfaction, and established positive relationships to onboard new clients, and increase company revenue through MSP partnership• Showcased efficiency through provisioning of over 100 workstations, and laptops with required software… Show more • Established technical requirements for VoIP deployment for multiple clients, and provided subsequent support for Switchvox PBX configuration, management, and troubleshooting• Demonstrated excellent communication and teamwork skills to provide client satisfaction, and established positive relationships to onboard new clients, and increase company revenue through MSP partnership• Showcased efficiency through provisioning of over 100 workstations, and laptops with required software, OpenVPN/pfSense configuration, RDS setup, and AD management• Demonstrated flexibility through on-site networking setup, and troubleshooting for multiple large clients, through both network flip-overs and VoIP configurations•Served as the primary agent for helpdesk calls and OTRS ticketing system, providing exemplary technical support for multiple clients with respect to various software, and hardware related issues Show less

Tier-2 Technical Chat Peer Support (Promoted in August 2020)• Helping trainees to follow the correct procedure and provide impeccable customer support. Documenting the report of performance of new Employee and provide report to Manager. • Acted as single point-of contact for managing Telcommunication issues, Escalated internet service issues and other technological services. • Analyzing trends and advising employees to create tickets. Booking service technician for further… Show more Tier-2 Technical Chat Peer Support (Promoted in August 2020)• Helping trainees to follow the correct procedure and provide impeccable customer support. Documenting the report of performance of new Employee and provide report to Manager. • Acted as single point-of contact for managing Telcommunication issues, Escalated internet service issues and other technological services. • Analyzing trends and advising employees to create tickets. Booking service technician for further investigation of cable related issues. • Ability to mulit-task and use interpersonal skills to provide best resoltuion. • Analyzing trend and advising employees to create ticket. Making sure they follow all the steps before booking technician visit or submit technical ticketTier-1 Technical Support Specialist• Provided Thorough support with strong interpersonal skill• Troubleshoot internet related issues, Cable TV issue and provided resolution for all technical queries.• Identified root cause of the issue and analyzed if it is common issue. Submitted Ticket as mentioned in procedures.• Focused on maintaining the Average Call Time with excellent customer service.• Recognizing new trends and finding solution for it. Escalating it to higher support for better result. Show less

• Trained and managed staff of 12 associates.• Provided best customer service to visitors in the property. • Monitor entire program and facility through CCTV cameras along with other duties• Acknowledged associates about trespassing act, user access details and fire alarm response.• Conducted monthly audits and provided a report for changes to be done to manager.

• Worked on the maintenance of company’s computer system network.• Performed root cause analysis or software and hardware problems to determine corrective action and prevention action. • Maintain knowledge of competitor products and identify and report intelligence on competitor pricing or marketing strategies. • Served as the primary agent for helpdesk calls and OTRS ticketing system, providing exemplary technical support for multiple clients. • Install, configure and manage… Show more • Worked on the maintenance of company’s computer system network.• Performed root cause analysis or software and hardware problems to determine corrective action and prevention action. • Maintain knowledge of competitor products and identify and report intelligence on competitor pricing or marketing strategies. • Served as the primary agent for helpdesk calls and OTRS ticketing system, providing exemplary technical support for multiple clients. • Install, configure and manage Laptops/desktops, Phones, printer setup and other devices for the company with 500+ employees. • Showcased efficiency through provisioning of over 100 workstations, and laptops with required software, OpenVPN configuration, RDS setup, and AD management • Setup and managed paper or electronic information, filing system, updated documentation, and resolved internal system error. Show less

• Designed and Developed e-commerce website for a client according to their needs.• Created scope and planning for the development of the project.• Created database and stored data using MySQL queries.• Specialized in site, developed concept, controlled project flow and provided deliverables on time to achieve milestone.• Worked with team associates and followed the instruction of the team leader.

• Assisted troubleshooting software and analyze the bug• Worked on the automated testing protocol.• Executed several test cases to achieve the desired result• Followed black-box testing and white-box testing procedures.• Assisted test and debugging on different software.