Shemar Ali Email & Phone Number

-Migrated iPhone MDM solution from IBM MaaS360 to Intune.-Created compliance and configuration policies for iPhones and Windows devices via Intune.-Enabled Single-Sign-On for company credentials to be used to authenticate to AppleID.-Managed iPhone and Windows devices and apps via Intune.-Moved legacy group policies to Intune policies.-Created user accounts for internal and external systems.-Imaged desktops and laptops and iPhones-Monitored daily jobs to ensure… Show more -Migrated iPhone MDM solution from IBM MaaS360 to Intune.-Created compliance and configuration policies for iPhones and Windows devices via Intune.-Enabled Single-Sign-On for company credentials to be used to authenticate to AppleID.-Managed iPhone and Windows devices and apps via Intune.-Moved legacy group policies to Intune policies.-Created user accounts for internal and external systems.-Imaged desktops and laptops and iPhones-Monitored daily jobs to ensure completion-Wrote PowerShell scripts to assist with internal processes -Reviewed and responded to email security alerts from Mimecast.-Performed application and server maintenance on Windows servers.-Configured and managed VMs in VMware.-Migrated Lansweeper application and SQL server to newest version of Windows Server.-Troubleshoot issues with customer facing site.-Assisted internal employees with general issues with systems and computers. Show less

-Installed and configured various software applications for T. Rowe Price associates including: Citrix Workspace, Cisco Webex, Zoom, MobileIron and internal T. Rowe Price applications.-Assisted associates with remote connectivity issues via PowerShell and Command Prompt.-Troubleshoot issues with a variety of software applications and Operating Systems.-Properly recorded and handled issues through the ticketing system ServiceNow.-Remotely assisted associates using MSRA and other… Show more -Installed and configured various software applications for T. Rowe Price associates including: Citrix Workspace, Cisco Webex, Zoom, MobileIron and internal T. Rowe Price applications.-Assisted associates with remote connectivity issues via PowerShell and Command Prompt.-Troubleshoot issues with a variety of software applications and Operating Systems.-Properly recorded and handled issues through the ticketing system ServiceNow.-Remotely assisted associates using MSRA and other meeting platforms.-Trained and mentored new technical support staff.-Provided technical support for T. Rowe Price’s website to external clients with combined assets of over 1T-Troubleshoot issues with client profiles and transactions using customer relationship-management software such as Salesforce. Show less

Greater Philadelphia Area

-Answered phone calls and email inquiries from students, faculty and staff with computer related issues.-Properly recorded and handled issues through the ticketing system EasyVista.-Troubleshoot issues with end-user, managed tickets, and routed issues to the appropriate Tier II Technician.-Helped users with wireless or LAN connectivity issues.-Completed approximately 10-20 tickets daily.-Troubleshoot and diagnosed issues with routers and wireless access points by performing… Show more -Answered phone calls and email inquiries from students, faculty and staff with computer related issues.-Properly recorded and handled issues through the ticketing system EasyVista.-Troubleshoot issues with end-user, managed tickets, and routed issues to the appropriate Tier II Technician.-Helped users with wireless or LAN connectivity issues.-Completed approximately 10-20 tickets daily.-Troubleshoot and diagnosed issues with routers and wireless access points by performing port checks.-Assisted users with application downloads and troubleshooting related issues. -Trained new students in the same tasks of ticket handling and management.-Maintained the stock and usability of the resources in the computer lab. Show less

Baltimore, Maryland Area

-Coordinated the imaging and deployment of computer systems for the EBS Team, and installed all appropriate software. -Catalogued and maintained the inventory of the department’s computer systems.-Developed new imaging and deployment documentation for team.-Setup workstations and IP phones for new hires.-Created user friendly information cards to assist users with using the teleconference software and devices.

Baltimore, Maryland Area

-Unit tested code changes in applications so they could be deployed to production.-Updated and maintained existing JavaScript code to enhance user experience and functionality.-Validated data types to be used in the Facultyforce project.-Attended daily scrum meetings and worked on sprint projects through the jira ticketing system.-Coordinated and organized the annual IT@JH user conference.-Maintained user registration, created guest badges, developed the conference schedule,… Show more -Unit tested code changes in applications so they could be deployed to production.-Updated and maintained existing JavaScript code to enhance user experience and functionality.-Validated data types to be used in the Facultyforce project.-Attended daily scrum meetings and worked on sprint projects through the jira ticketing system.-Coordinated and organized the annual IT@JH user conference.-Maintained user registration, created guest badges, developed the conference schedule, and communicated with attendees and presenters to ensure their needs were being met.-Organized and cataloged the supply closet. Show less

Master Of Science - Ms, Cloud Computing Systems

Bachelor Of Science - Bs, Information Technology

Activities and Societies: Club Rugby