Personable and dependable professional with 3 years’ intensive and diverse experience in providing exceptional customer service to multicultural population. Highly skilled in contacting customers to respond to inquiries or notifying them of claim investigation results or any planned adjustments. Well-versed in resolving customers’ grievances or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Comprehensive knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription and designing forms. Solid interpersonal and communication skills.