Shemeka B. Email & Phone Number

The Deduction Resolution Representative will control and resolve customer invoice deductions. The Deduction Resolution Representative’s objectives are to minimize the open balance of unresolved deductions, maximize collections of invalid deductions, and identify trends and corrective actions to prevent recurring deductions. Primary Duties and Responsibilities1. Contact customers to determine the nature/details of the customer’s claim and to obtain deduction back-up.2. Research the customer’s claim to determine validity and proper handling:Utilize internal pricing, promotion, order, shipping documentation.Utilize carrier information.Work with other Stratas departments (marketing, pricing, sales, customer service, plants, logistics, etc.) and external brokers to clarify discrepancies between Stratas documents and customer claims.3. For validated deductions, determine and execute the appropriate method to clear the deduction from the customer’s account.4. For invalid deductions, contact the customer to secure repayment. Follow up on payment status and escalate to management for collection assistance, as needed.5. Identify deduction trends and research root causes to minimize future deductions. Provide information to Sales and Customer Service to assist with controlling the customer’s deduction practices.6. Maintain deduction database information in Blacksmith system.7. Utilize the IBM mainframe system to obtain A/R and shipment information as part of the deduction research Process. Update the system as needed to properly reflect the details of open deductions.8. Prepare reports as needed to track the status of deduction balances, to categorize deductions and to communicate progress to Stratas management.9. Other projects as requested by management to support the Deduction Res

Greater Memphis Area

Greater Memphis Area

The position required overseeing all food service within the club, including the daily operations of a la carte dining and banquet services. Responsibilities also included managing the hiring, training, and development of all front of the house food service employee’s. This position ensured that all mandated training programs were implemented as well as full compliance with corporate purchasing procedures.

Providing expertise in all aspects of development, operations, re-concepting and turn around ensuring that the client will achieve their goals and vision. Where company operations were weak, the objective was to repair, strengthen and improve them by combining fundamental service techniques with cultural development and implementation, resulting in a complete staff turnaround that translates into higher guest count, lower staff turnover and higher profits. Services included: Daily Operations Improvement Service: food culture, crew development, comprehensive staffing systems and hospitality and service excellence.Labor Management System Service: planed and controlled labor and productivity measured instead of just labor percentage.Front Desk / Host Stand Improvement Service: wait times minimized and front Desk operations optimized to increase speed of table turns.

Master Of Business Administration, Business Administration And Management, General

Bachelor Of Liberal Arts And Science, General Studies

Associate Of Arts And Science, Art/Art Studies, General