In this role, I developed and maintained data reporting and analysis solutions for business leaders and customers. I collaborated with internal and external stakeholders in multiple business intelligence (BI) projects involving the design of standardized dashboards, reports and tools supporting ad-hoc analysis, gathering information about needs and objectives. I identified project stakeholders and requirements, and established scope, schedules and budgets. I performed testing of business intelligence data models, structures and processes. I also collected and compiled data from various sources to create comprehensive BI project reports, and managed documentation efforts to ensure consistency across platforms. It was my responsibility to review and troubleshoot performance issues ensuring data related issues were resolved within a reasonable time-frame. I provided user training on generating and accessing reports as well as analyzing and interpreting data. Some of my achievements include:♦ Forged positive relationships with internal department heads and external users, resulting in increased customer satisfaction.♦ Applied quantitative analysis and data presentation skills allowing key players to effectively interpret information.

As account development manager, I was accountable for developing business products and services for select accounts based upon client needs. I evaluated the climate of accounts and recommended best practices for potential opportunities within the account base. I facilitated end user training on correct processes and procedures for solutions to assure understanding. I also coordinated multiple projects to include researching requirements, organizing data, and establishing schedules ensuring on-time completion. I led project meetings, providing stakeholders with status updates towards achieving defined objectives. Achievements in this role included:♦ Delivered quality service through ongoing communications with customers including continuously communicating to ensure positive experience and quick problem resolution.♦ Subject matter expert and primary contact on product functionality and technical integration issues.

I started out at PGi as an executive assistant to the senior vice president of sales. As a key player on the company’s management team, I was in charge of organizing the administrative functions of the multifaceted department. I assisted in the development and implementation of strategic plans, and organizational policies and procedures. I partnered with cross-functional department leaders and vendors related to day-to-day operational activities. Additionally, I directed multiple projects involving building security and safety procedures as well as office space and equipment assignments, following through on issues in timely manner. I measured project performance utilizing appropriate tools and techniques to ensure on-time completion, and coordinated internal and external resources resulting in flawless execution of projects.

Departmental system administrator, maintenance of imaging system, desktop support, updating system documentation, training users on new system functionality, installing new hardware and software, maintaining system security, facilitating data backups; working with vendors to complete product and system upgrades. Generating monthly productivity reports, accepting and logging new project requests; tracking ongoing projects from inception until completion

Analyzing, monitoring and managing events in a 24/7 service center, Resolving network and customer service issues without higher level guidance, Assigning duties within work group, Monitoring ticket flow, Accepting customer escalations, Acting supervisor, Managing ticket resolution with outside agencies, Providing technical support to sales and customer service team.